Jason Dorsey
AAA
Oakland
12
years of professional experience
Accomplished Fleet Operations Supervisor with strong skills in inventory oversight and customer engagement. Known for implementing operational strategies that boost efficiency and enhance team collaboration, ready to drive impactful results in fast-paced environments.
Work History
Fleet Operations Supervisor
2 Years 1 Month- Designed and executed performance improvement initiatives and team development programs within battery department to ensure alignment with operational goals.
- Managed weekly battery inventory, by ordering, tracking and inspecting stock to ensure availability and accuracy.
- Fostered a positive, professional and team oriented workplace environment.
- Developed and implemented new policies, procedures and operational strategies, to improve departmental efficiency.
- Communicated openly with team members to resolve questions, concerns and workplace issues promptly.
- Conducted regular coaching sessions, to support employee development, improve performance and encourage career growth.
- Maintained and adjusted weekly schedules, based on staffing and business needs
Roadside Assistance Supervisor
7 Years 10 Months- Executed emergency roadside service responses, prioritizing member safety and satisfaction.
- Evaluated vehicle conditions to establish whether repairs could be executed on-site or if towing services were required.
- Performed detailed tire changes, lockout services, and minor repairs to enhance roadside safety.
- Facilitated outstanding customer experiences by effectively addressing challenges in fast-paced environments.
- Facilitated mentorship for team members to enhance skills and cultivate a supportive atmosphere.
Customer Service Manager
2 Years 6 Months- Maintained precise financial records at front desk through diligent management of hourly cash counts.
- Guided new employees through customer service procedures and workplace operations to ensure effective integration into the team.
- Organized and updated game sheets, safety waivers, and necessary documentation to uphold safety standards.
- Executed precise updates to customer membership accounts while safeguarding confidentiality and enhancing user trust.
- Addressed customer inquiries and concerns through in-person interactions and phone communications.
- Executed daily reconciliation of financial forms to uphold accuracy in reporting.
- Delivered exceptional customer service to members and guests, fostering a welcoming environment.
Education
Bachelor of Arts - Game Simulation And Game Programming
Skills
Fleet management
Inventory oversight
Team training
Skilled in resolving conflicts
Customer engagement
Vehicle troubleshooting
Team leadership
Safety standards implementation
Operational efficiency enhancement
Efficiency improvement
Incident assessment
Workplace relationship management
Timeline
Fleet Operations Supervisor
AAA
07.2024 - CurrentRead More
Roadside Assistance Supervisor
AAA
09.2016 - 07.2024Read More
Customer Service Manager
Bladium Sports and Fitness
03.2014 - 09.2016Read More
DeVry University
Bachelor of Arts from Game Simulation And Game Programming
Read More