Jason Dimaculangan
WestJet Airlines
Milton,Ontario
1
Language
15
years of professional experience
Dedicated customer service professional with expertise in problem resolution and active listening. Proven ability to enhance customer satisfaction and foster positive experiences.
Results-driven customer service agent with a strong background in communication and team collaboration. Known for mentoring new staff and streamlining processes to improve service delivery during peak periods.
Work History
Customer Service Agent
7 Years 7 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in processing flight reservations, modifications, and cancellations using internal systems.
- Collaborated with team members to enhance service delivery during peak travel periods.
- Mentored new agents on company policies, procedures, and customer interaction best practices.
- Arrival and Departure agent.
Patient Services Specialist
1 Year 11 Months- Managed patient scheduling and appointments to optimize clinic workflow.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Assisted in resolving patient inquiries and concerns, ensuring a positive experience.
- Streamlined administrative processes to improve operational efficiency within the practice.
Assistant Supervisor
12 Years- Led daily operations to ensure optimal guest experience and lounge efficiency.
- Mentored staff on service standards, enhancing team performance and guest satisfaction.
- Streamlined check-in procedures to reduce wait times and improve customer flow.
- Implemented training programs for new employees, fostering skill development and retention.
- Training Supervisor for new Agents.
Service Quality Manager
2 Years 8 Months- Developed and implemented service quality standards to enhance customer satisfaction.
- Analyzed customer feedback to identify areas for operational improvement and training needs.
- Trained staff on best practices for service delivery, ensuring consistency across all locations.
- Collaborated with cross-functional teams to optimize processes and improve service efficiency.
Receptionist
1 Year 3 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between residents, families, and staff to enhance service delivery.
- Maintained accurate scheduling for appointments and events within the residence.
- Assisted with administrative tasks, including filing and document management for resident records.
- Trained new reception staff on procedures, customer service protocols, and software systems.
- Implemented process improvements that streamlined daily operations and enhanced resident satisfaction.
- Oversaw inventory management of office supplies to ensure availability and cost efficiency.
- Developed strong relationships with residents to foster a welcoming community atmosphere.
Education
Bachelor of Science - Nursing
- Graduation with Distinction, [Semester, Year]
Skills
Customer service
Data entry
Problem resolution
Outstanding communication skills
Call center experience
Active listening
Customer complaint resolution
Customer relations
Complaint handling
Customer relationship management (CRM)
Service-oriented self-starter
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Languages
English
Full Professional
Timeline
Patient Services Specialist
FYI Doctors
07.2023 - 06.2025Read More
Receptionist
Chartwell Retirement Residences
07.2021 - 10.2022Read More
Service Quality Manager
Honey Bee Food Corporation (Jollibee Square One)
10.2020 - 06.2023Read More
Customer Service Agent
WestJet Airlines
01.2019 - CurrentRead More
Assistant Supervisor
Plaza Premium Lounge Ltd.
07.2011 - 07.2023Read More
Delos Santos-STI College
Bachelor of Science from Nursing
Read More