Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason D. Guel

Ontario

Summary

To obtain a position where people skills are valued and advancement opportunities exist for dedicated and hard working employees.

Overview

8
8
years of professional experience

Work History

Guest Advocate

Target
Montclair
11.2019 - Current
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Resolved customer complaints in a professional manner.
  • Assisted other departments when needed to maintain efficient operations.
  • Maintained cleanliness standards throughout the store area.
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Strengthened customer retention by offering discount options.

Student Office Assistant/Apartment Inspector (Seasonal)

Cal Poly Pomona Foundation
Pomona
05.2022 - 09.2023
  • Answer phone calls, file paperwork, greet student residents and answer questions, proficiency in StarRez (residential community management software), issue parking permits/gate cards/mail keys, perform minor maintenance for apartment units such as; replace smoke alarm batteries, replace lightbulbs, rearrange furniture when students move out, remove any left behind items from vacant units, replace blinds, etc
  • Inspect apartments before and after move outs and repair/replace in order to ensure that the units are clean and presentable for the incoming residents
  • Entrusted with the master key and assisted students that were locked-out of their apartment
  • Gave tours of the complex for incoming residents
  • Mail-room training which included sorting/distributing mail to each P.O
  • Box
  • Assisted students with the check in process prior to moving in

Lead Cashier

Sharp Concepts
Pomona
09.2017 - 05.2022
  • Operate the cash register, receive payments by cash and credit cards, maintain cleanliness of the work area, train new hires, handle complaints/comments, provide feedback to managers, closeout cash registers

Education

Real Estate Principles and Real Estate Practice -

Mt. San Antonio College
01.2021

Mortgage Loan Brokering Course -

Mt. San Antonio College
01.2021

Customer Service and Sales Credential -

NRF Foundation
01.2018

Skills

  • Bilingual in English/Spanish
  • Self-motivated
  • Ability to work well in teams
  • Ability to work alone
  • Ability to negotiate
  • Excellent communication skills
  • Tech savvy
  • Strong work ethic
  • Great interpersonal skills

Timeline

Student Office Assistant/Apartment Inspector (Seasonal)

Cal Poly Pomona Foundation
05.2022 - 09.2023

Guest Advocate

Target
11.2019 - Current

Lead Cashier

Sharp Concepts
09.2017 - 05.2022

Real Estate Principles and Real Estate Practice -

Mt. San Antonio College

Mortgage Loan Brokering Course -

Mt. San Antonio College

Customer Service and Sales Credential -

NRF Foundation

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Jason D. Guel