Jason Dessaint
Regional Sales & Operations Leader
San Fernando,CA
Summary
Strategic and results-driven Regional/District Sales Leader with over 15 years of progressive leadership in high-volume retail and operations environments. Proven track record of driving double-digit sales growth and optimizing team performance across multiple locations. Expertise in P&L management, cross-functional collaboration, and leading large teams of over 100 to exceed KPIs while implementing cost-saving initiatives with lasting business impact. Recognized for transforming underperforming markets and cultivating high-performance cultures through strategic planning, resource management, and operational efficiency. Proficient in logistics, project management, and process improvement, with a strong focus on executing company-wide initiatives that drive regional success and enhance operational management.
Overview
24
24
years of professional experience
2
2
Certifications
2
2
Languages
Work History
L6 Store Manager
Amazon
North Hollywood, California
02.2023 - Current
- Lead high-volume Amazon locations with 200+ associates, overseeing full operations, sales, staffing, and compliance.
- Delivered 12% cost savings by streamlining labor models and workflow processes.
- Increased YOY sales by 9% through optimized customer engagement strategies and in-store merchandising.
- Spearheaded regional SOP training, enhancing leadership onboarding and execution standards.
- Reduced employee turnover rates by creating a positive work environment that encouraged personal growth and career advancement. Reducing turnover rate from 5.2% to 2.2%
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
L5 Store Manager
Amazon
Woodland Hills, California
11.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Designed and led a productivity-focused training program, boosting team output by 20%.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Store Manager
PetSmart
Canoga Park, California
03.2014 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members. Managed a team of 98 associates and 5 supervisors.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Achieved top 5% in exceeding sales goals in the company finishing the year at 12mil total sales.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives. Improving customer service scores from 68% satisfactory to 92% YOY.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Operations Manager
Lowe’s Companies, Inc.
Northridge, California
08.2012 - 03.2014
- Streamlined inventory and logistics processes to increase operational efficiency by 4%.
- Collaborated with department leads to enhance team accountability and daily execution.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
Operations Manager
The Home Depot
West Hills, California
03.2002 - 07.2012
- Led operations and logistics for a high-volume location, ensuring high inventory accuracy and team readiness.
- Delivered a 10% boost in process efficiency through targeted procedural improvements.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Led cross-functional teams to drive process improvements and achieve business objectives.
Education
Diploma -
Moorpark High School
Moorpark, CA06.2001
Skills
- Multi-Unit Operational Excellence
- Sales Growth & Revenue Optimization
- Team Development & Leadership
- Strategic Planning & Execution
- P&L Management & Budgeting
- Customer Service Management
- Project Management
- Process Improvements
- Problem-solving & Decision-making
- Performance Monitoring
- Operational efficiency
- Logistics management
Certification
Leadership Training – Moore Leadership, Servant Leadership, Effective Leadership
Timeline
L6 Store Manager
Amazon
02.2023 - Current
L5 Store Manager
Amazon
11.2020 - Current
Store Manager
PetSmart
03.2014 - 03.2020
Operations Manager
Lowe’s Companies, Inc.
08.2012 - 03.2014
Operations Manager
The Home Depot
03.2002 - 07.2012
Diploma -
Moorpark High School
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