Jason Den Hollander
Sherkston,CA
Summary
Proven leader with a track record of exceeding objectives through strategic branch operations management and exceptional team-building. Skilled in fostering customer loyalty and enhancing team performance, demonstrating a strong work ethic and excellent verbal communication. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
25
25
years of professional experience
Work History
Branch Manager
Doidge Building Centres
07.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Store Manager
Premier Equipment Ltd. - John Deere
05.2012 - 07.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Service Manager
Premier Equipment Ltd. - John Deere
09.2010 - 05.2012
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved customer complaints in professional and timely manner.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Met with customers to discuss service needs and develop effective and practical solutions.
Service Technician
Greenline Equipment / AgraTurf Equipment
02.2000 - 09.2010
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
Graduate Certificate - Agriculture Technology, Canada
Fanshawe College of Applied Arts And Technology
London, ON04.2005
Skills
- Strong team-builder
- Team Player
- Customer Service
- Interviewing and Hiring
- Branch Operations Management
- Excellent work ethic
- Verbal/written communication
- Operations Management
- Training and Development
- Coaching and Mentoring
- Staff Training
- Conflict Resolution
Timeline
Branch Manager
Doidge Building Centres
07.2021 - Current
Store Manager
Premier Equipment Ltd. - John Deere
05.2012 - 07.2021
Service Manager
Premier Equipment Ltd. - John Deere
09.2010 - 05.2012
Service Technician
Greenline Equipment / AgraTurf Equipment
02.2000 - 09.2010
Graduate Certificate - Agriculture Technology, Canada
Fanshawe College of Applied Arts And Technology
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