Jason Deng
Markham,ON
Summary
Driven professional with a proven track record at Hub Climbing, enhancing customers experience through meaningful orientations and elevating climbing abilities among children. Excelled in maintaining safety and delivering exceptional service, showcasing strong work ethic and problem-solving skills. Fluent in English and conversational Mandarin, adept at fostering teamwork and collaboration.
Overview
3
3
years of professional experience
Work History
Coaching And Setter
Hub Climbing
08.2023 - Current
- Worked with children to uplift their climbing abilities in a safe and welcoming environment.
- Maintained safe working conditions and followed proper operating practices and procedures to avoid injuries and accidents.
- Ensured adherence to safety protocols, maintaining a safe working environment for all staff members.
Sales Asscociate
Hub Climbing
08.2021 - Current
- Adept at presenting orientations to first time climbers; giving them our rules of safety, gym rules, as well as a tour of the facility.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Bill Hogarth Secondary School
Markham, ON07.2020
Skills
- Strong Work Ethic
- Coachability
- Troubleshooting abilities
- Equipment Operation
- Exceptional customer service
- Professional Demeanor
- Teamwork and Collaboration
- Problem-solving skills
- Fluent in English and conversational Mandarin
Accomplishments
- Worked as a volunteered server for St. Francis' Table, a homeless shelter that doubles as a restaurant to help feed the homeless.
- Worked with other servers to give orders to the kitchen, taking orders from patrons, clearing tables and allowing new guests to be helped.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Coaching And Setter
Hub Climbing
08.2023 - Current
Sales Asscociate
Hub Climbing
08.2021 - Current
High School Diploma -
Bill Hogarth Secondary School
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