Jason chu
Temple City
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
19
19
years of professional experience
Work History
Account Manager
DPI Labs inc
La Verne
12.2019 - 07.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed sales strategies and comprehensive understanding of customers' business models.
- Completed monthly sales audit reports and expense reports.
- Negotiated contracts and closed agreements to maximize profits.
- Developed strategic growth plans for new and existing customers.
- Researched competitors and customer business models for sales strategy development.
- Negotiated agreements with clients for pricing and logistics.
- Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
- Implemented and facilitated operational facilities to develop customer service protocols and standards.
- Input data into CRM system to manage existing portfolios and potential leads.
- Acted as main point of contact in matters relating to client concerns and needs.
- Utilized sales data to evaluate sales performance and make proper adjustments.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Followed up with key account business partners to maximize account potential and generate project leads.
- Generated sales audit reports to track and review performance.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Built and maintained productive relationships with customers and internal partners.
- Experienced in developing technical and cost proposals.
Operation Manager
United enterprises group ltd
Walnut
06.2016 - 08.2019
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Conducted employee observations and documented findings.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Crafted operations best practices using audits and project management team feedback.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Sale Supervisor
Unical Aviation Inc.
City of Industry
12.2003 - 08.2014
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Completed performance reviews and assisted team with feedback resulting in improved performance.
- Managed sales team of 8, setting performance goals and strategies for attaining objectives.
- Worked with senior leadership in overhauling Salesforce usage team-wide.
- Directed and supervised 8 staff members to engage in sales, inventory management, reconciliation and customer service requirements, boosting customer service ratings 95% in 2012.
Education
Associate of Arts - Business Administration and Management
PASADENA CITY COLLEGE
Pasadena, CA08.2001
High School Diploma -
Arcadia High School
Arcadia06.1997
Skills
- Business Development
- Customer Service
- Microsoft Office
- Report Writing
- Data Analytics
- Customer Relationships
- Teamwork and Collaboration
- Time Management
- Documentation and Reporting
- Internet Savvy
- Excellent Communication Skills
- Excellent Negotiating Tactics
- Project Management
- Account Management
- Verbal and Written Communication
- CRM Software
- Problem-Solving
- Opportunities Identification
- Relationship Building
- Revenue Growth
Languages
Indonesian
Native/ Bilingual
Timeline
Account Manager
DPI Labs inc
12.2019 - 07.2022
Operation Manager
United enterprises group ltd
06.2016 - 08.2019
Sale Supervisor
Unical Aviation Inc.
12.2003 - 08.2014
Associate of Arts - Business Administration and Management
PASADENA CITY COLLEGE
High School Diploma -
Arcadia High School