Jason Chambers
Russell
Summary
Service Manager with reliable and responsible work environment.
Overview
17
17
years of professional experience
Work History
Service Manager
Delta Power
02.2021 - 03.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Technician
Reis Equipment
03.2008 - 02.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Education
Diesel Technician - Agriculture
Kemptville College
Kemptville, ON04.2002
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
Languages
English
Professional Working
Timeline
Service Manager
Delta Power
02.2021 - 03.2025
Service Technician
Reis Equipment
03.2008 - 02.2021
Diesel Technician - Agriculture
Kemptville College