JASON CERVANTES

• Directed traffic and assisted guests for efficient, safe parking during events.
• Delivered customer service by guiding patrons and answering questions.
• Maintained lot organization and supported optimal traffic flow with team coordination.

• Accurately processed high-volume transactions and delivered strong member service.
• Promoted memberships and credit programs to support sales goals.
• Efficiently resolved member issues to encourage retention.

• Managed various payment types in a fast-paced setting with attention to detail.
• Assisted customers with purchases, returns, and inquiries.

• Provided one‑on‑one and group tutoring to students in Computer Information Systems coursework.
  
• Assisted students with understanding computer fundamentals, software applications, and basic troubleshooting.
  
• Supported learners in navigating Microsoft Office, databases, and common business software tools.
  
• Guided students through assignments involving spreadsheets, presentations, and data entry tasks.

• Provided instruction to all lab users on proper use of all equipment.
• Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
• Handled lab equipment, cleaned keyboards, monitors, and disk drives.· Assisted students with computer usage and inquiries in and out of the help desk inside classroom size environment

· Monitored and regulated all student activity

· Collaborated with supervisor, coordinator, and professors to improve the writing laboratory

· Troubleshoot technical issues such as print job errors and connect to school’s internet network access

· Post census database entries of occupancy and resources via Microsoft Access

• Helped student's to be proficent in Microsoft Word and help with formatting