Results-driven Management Professional experienced in high-volume store sales strategy, team engagement, and employee development. Achieved significant sales growth through a consultative leadership style that empowers team members while fostering accountability. Focused on nurturing future leaders and consistently exceeding organizational sales goals.
Work History
Managing Director
5 Years
The John Howard Company | 08.2021 - Current
Led strategic initiatives to enhance operational efficiency across multiple departments.
Oversaw budgeting processes, ensuring alignment with company goals and financial sustainability. Resulted in cost reduction of 26% in 2022.
Developed and implemented policies that improved organizational performance and team collaboration.
Established performance metrics to evaluate team effectiveness and project outcomes.
Fostered a culture of continuous improvement through regular training sessions and workshops. Improved employee retention by 65%.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Increased overall company performance by implementing strategic management initiatives and streamlining operations. Sales increase of 17% over LY in 2022.
Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings. Reduced vendor coast by 27% in FY 2024
Optimized resource allocation for improved efficiency and profitability across all departments.
Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
Senior District Service Manager
5 Years 7 Months
Cintas | 01.2016 - 08.2021
Coordinated business operations in district offices to meet financial goals.
Led a team of professionals to achieve company objectives.
Performs resource allocation, workload assignment, and schedules management for assigned projects.
Established regional goals, including sales estimates and revenue projections.
Manages a regional budget and ensures that each location operates within the prescribed constraints.
Develops new business strategies for business growth and revenue generation.
Monitors each location’s P&L reports and addresses any operational problems that arose.
Select Accomplishments
Rebuilt a struggling location with opportunities in staffing, compliance, and profit growth; trained lower management to execute at a higher level and served as a peer mentor and lead manager to promote engagement and execution at all levels; within six months, increased location revenue by 8%, reduced team turnover by 4%, added additional routes to compensate for added service volume, and ranked as the top location in the region.
Assigned in a position promotable to General Manager of a $25M location within the next 12 months; presented new sales strategies/techniques to the regional staff; attended advanced financial training to develop acumen in other leaders, which resulted in increased location profit and growth by 14% over the previous year.
Cited as the regional leader in service leadership renewals; scored 97.5% in Customer Retention and 98% in a regional compliance audit; further cited as the top peak performer at the current location and the best in class overtime reduction.
Store Team Leader
2 Years
Target Corporation | 01.2014 - 01.2016
Successfully led an eight-person team in managing distinct store departments while administering payroll and store cost centers.
Managed daily team activities, driving team engagement to meet organizational goals.
Simultaneously operated San Francisco store financials while managing the San Bruno location.
Guided a 300-member staff to surpass holiday retail seasonal goals, which represented a 2% sales increase over the previous year.
Empowered team members with skills, boosting confidence, product knowledge, and communication abilities.
Improved the customer survey by 18 points in 21 days to complete the Green desired outcome and by 28 points overall.
Developed and implemented a timeline to achieve targets.
Empowered team members with skills to improve confidence, product knowledge, and communication skills.
Contributed to the growth of the company through a successful team.
Closely maintained product and merchandise selection through innovative store presentation.
Oversaw the delivery of six trucks each week and resolved the fixed-store logistics merchandise push and unload process.
Introduced team-lead-team model, enhancing store sales and financial performance.
Executive of Operations
2 Years
Target Corporation | 01.2012 - 01.2014
Coordinated and monitored daily operations, reporting insights to enhance team performance.
Managed and mentored team of 12 executives, fostering leadership development and operational excellence.
Led the hiring process; designed and delivered training to more than 200 new employees, including 20 direct reports.
Managed employee schedules, conducted performance reviews, and enforced disciplinary actions.
Monitored health and safety regulations and enforced store policies.
Played an integral role in designing and implementing daytime replenishment and reverse logistics processes.
Analyzed monthly financial data, identifying key issues and communicating actionable insights to drive store performance.
Conceptualized and launched an aggressive sales strategy, which directly led to sales and profitability growth.
Select Accomplishments
Promoted to spearhead store financials and profitability as the Assistant Store Manager, which represented a seamless transition from loss prevention to store management.
Recognized for earning the highest company score on the Company Headquarters Assessment.
Selected to launch the First City Target prototype in Northern California, which exceeded sales forecasts by 4% and 8% in each of the first two years in operation.
Introduced the Company Compost Trash Program, which was established, tested, and refined at the San Francisco store.
Met store sales and financial goals within the first year of store operations, which represented $63M in annual revenue.
Assets Protection & Loss Prevention
2 Years
Target Corporation | 01.2010 - 01.2012
Detected and investigated criminal, illegal, and fraudulent activities on the premises.
Monitored department operations for compliance with rules, regulations, policies, and procedures, ensuring operational integrity.
Promoted to oversee internal investigations and overall loss prevention.
Monitored department operations to ensure compliance with established rules, regulations, policies, and procedures.
Resolved security, safety, and regulatory issues, enhancing overall safety environment.
Identified accident trends and recommended safety solutions; developed procedures to prevent incidents and accidents.
Recognized for successfully closing more internal investigations than any other store in the region.
Minimized stock shortage by more than $618K during the first 18 months in the position.
Select Accomplishments
Assets Protection & Loss Prevention
6 Months
Target Corporation | 08.2009 - 02.2010
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Supported loss prevention efforts through proper merchandise handling and inventory control practices. Reduced Stock Shortage by 33% over LY.
Mitigated loss prevention risks by identifying potential security vulnerabilities during merchandising activities.
Implemented effective loss prevention strategies, minimizing instances of theft or damage to stored items. Led Northern California in Internal Investigations closed.
Created comprehensive reports detailing incidents and their resolutions, supporting ongoing loss prevention efforts.
Developed comprehensive risk management policies for better decision-making and loss prevention.
Contributed to loss prevention efforts by identifying potential vulnerabilities in physical security measures.
Implemented effective loss prevention strategies, reducing instances of theft within the organization. Led Northern California in Investigations closed.
Reduced company losses by implementing comprehensive loss prevention strategies and policies.
Oversaw loss prevention efforts within the department, implementing security measures to minimize shrinkage. Shortage reduced by 35% over LY in 2009.
Education
Bachelor of Science - Criminal Justice Administration
CALIFORNIA STATE UNIVERSITY - HAYWARD | Hayward, CA | 06.2010
Skills
Loss prevention
Sales growth
Logistics operations
Team management
Strategic planning
Payroll management
Team collaboration
Change Management
Organizational management
Accomplishments
Six Sigma Green Belt
Certification
Non Violent Crisis Intervention Trainer
Brazilian Jiu Jitsu Brown Belt
Crossfit Trainer and Strength Coach
Timeline
Managing Director
The John Howard Company
08.2021 - CurrentRead More
Senior District Service Manager
Cintas
01.2016 - 08.2021Read More
Store Team Leader
Target Corporation
01.2014 - 01.2016Read More
Executive of Operations
Target Corporation
01.2012 - 01.2014Read More
Assets Protection & Loss Prevention
Target Corporation
01.2010 - 01.2012Read More
Assets Protection & Loss Prevention
Target Corporation
08.2009 - 02.2010Read More
CALIFORNIA STATE UNIVERSITY - HAYWARD
Bachelor of Science from Criminal Justice Administration