Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Brown

Los Angeles

Summary

Healthcare administration professional with strong expertise in healthcare management and administrative functions. Skilled in team collaboration, adapting to changing needs, and achieving impactful results. Proficient in healthcare operations, compliance, and patient services. Recognized for reliability and effective communication, ensuring smooth organizational workflows.

Overview

12
12
years of professional experience

Work History

Clinic Center Manager

Sanitas Medical Center
02.2024 - Current
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
  • Administered bi-weekly payroll for over 20 employees, enhancing human resources efficiency and supporting budget alignment, resulting in higher employee satisfaction.
  • Streamlined center operations, achieving higher efficiency by redesigning workflow processes.
  • Streamlined patient scheduling processes, ensuring optimal appointment availability and achieving established access metrics.
  • Streamlined resource allocation to successfully tackle seasonal demands and maintain seamless center operations, achieving a 15% cost reduction while staying under budget.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.

Health Services Coordinator/ HR Clerk

Gestalt Community Schools
02.2022 - 11.2024
  • Developed innovative tracking systems and processes across 5 schools, resulting in a measurable increase in wellness participation rates and overall student well-being.
  • Streamlined documentation processes for the local health department, ensuring compliance and enhancing efficiency in reporting operations.
  • Streamlined COVID testing schedules for staff and scholars, enhancing accessibility and ensuring timely testing for over 200 individuals per week.
  • Documents, compiles, and analyzes data for required reports of school health services.
  • Assist in administering and managing the employee benefit programs.
  • Ensured the integrity and confidentiality of employee profiles and sensitive documents by implementing best practices in data protection for over 200 staff members.
  • Supported employees in key HR areas, including training and conflict resolution, and successfully onboarded new hires, enhancing their integration into the company culture.
  • Created and implemented organizational policies and procedures.
  • Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
  • Maintained immunization logs for employees and students.

Administrative Coordinator

Regional One Health
01.2019 - 02.2022
  • Conducted in-depth research and compiled critical data, resulting in impactful presentations that aided executives and boards in making informed strategic decisions.
  • Established and managed administrative policies, enhancing workflow efficiency and ensuring regulatory compliance across the organization.
  • Supervised and mentored clerical staff, enhancing their skills through tailored training programs that improved team efficiency and reduced onboarding time.
  • Processed payroll for employees with 100% accuracy, ensuring timely disbursement and compliance with all regulations.
  • Managed time and attendance for mployees, ensuring adherence to payroll policies which enhanced accuracy and streamlined the payroll process.

Business Segment Liaison /Executive Administrative Assistant

United Healthcare Group
08.2016 - 12.2018
  • Manages/Performs administrative functions to ensure high-quality, cost-effective and efficient outcomes at site.
  • Decreased company spending by maintaining, analyzing and developing cost-saving plans.
  • Plans and organizes logistics - including budgeting, outreach and resource utilization - of large and/or offsite events.
  • Ensures implementation of business segment space standards; supports successful facility occupancy audits.
  • Creates/maintains calendars for site; highly organized, detail-oriented and ability to accommodate change.
  • Assists in interviewing and onboarding prospective new hire employees.
  • Active participant in corporate think tanks dedicated to creation/implementation of activities to improve employee engagement.
  • Handles purchasing of site software/technology; partners with Optum Technology to ensure appropriate tech setup.
  • Utilizes resources to successfully compile and/or integrate information needed to complete records and documents.
  • Adheres to company, state and/or federal regulations to ensure appropriate handling of confidential/protected company and/or consumer information.

Healthcare Service Coordinator (promoted From)

United Healthcare Group
08.2016 - 02.2017
  • Connects, engages and collaborates with members (face-to-face and/or telephonically) to address healthcare needs.
  • Conducts assessments of member healthcare needs to identify gaps in healthcare/barriers to achieving optimal outcomes.
  • Comprehensive assessment includes bio-psychosocial, functional and behavioral health needs.
  • Enrolls members in appropriate programs and/or identifies urgent situations and escalates cases as necessary.
  • Maintains up-to-date awareness of resources (community, internal, external, etc.) available for members to provide appropriate continuing education and/or referrals.
  • Integrates healthcare and service needs into plan or recommendation for member care and service.
  • Researches member-related health information using internal and external systems.

Team Coordinator

Heartland Hospice
04.2015 - 08.2016
  • Coordinated Medicaid billing for hospice recertification, ensuring timely processing of claims to support uninterrupted patient care during the recertification period.
  • Efficiently processed payroll changes and deductions, ensuring timely and accurate updates in accordance with corporate guidelines, while also validating patient visit documentation and expertly closing discharge charts to maintain organized patient records.
  • Accurately filed using chart order and/or file order.
  • Produced patient census list, interdisciplinary team list and other lists as required.
  • Set up files for new patients and employees and entered into computer system.
  • Maintained accurate and up-to-date employee files, and maintained and distributed reports as required to upper management; recorded all required information in personnel files per company policies.
  • Responsible for scheduling of business unit personnel as appropriate.

Administrative Coordinator

Methodist Alliance Healthcare Hospice
06.2013 - 03.2015
  • Crafted weekly agendas for interdisciplinary team meetings,
  • Initiated daily and monthly ON CALL admission sheets.
  • Maintained referral/admission log books; notified appropriate staff and departments in change of patient statuses.
  • Revised and maintained daily census, and generated discharge summary at time of patient discharge or death.
  • Processed physicians' orders including plans of care and enter orders.
  • Established and maintained inventory of clinical and office supplies; oversaw process for stocking team office supplies.

Education

Associate of Applied Science - Healthcare Administration

Ashworth College
Atlanta, GA
06.2018

Skills

  • Operational efficiency management
  • Operational management
  • Customer engagement
  • Staff hiring and orientation
  • Monitoring performance metrics
  • Effective schedule coordination
  • Data organization
  • Office administration
  • Customer retention
  • Payroll management
  • Collaborative project coordination

Timeline

Clinic Center Manager

Sanitas Medical Center
02.2024 - Current

Health Services Coordinator/ HR Clerk

Gestalt Community Schools
02.2022 - 11.2024

Administrative Coordinator

Regional One Health
01.2019 - 02.2022

Business Segment Liaison /Executive Administrative Assistant

United Healthcare Group
08.2016 - 12.2018

Healthcare Service Coordinator (promoted From)

United Healthcare Group
08.2016 - 02.2017

Team Coordinator

Heartland Hospice
04.2015 - 08.2016

Administrative Coordinator

Methodist Alliance Healthcare Hospice
06.2013 - 03.2015

Associate of Applied Science - Healthcare Administration

Ashworth College

Similar Profiles

CREATE PROFILE
Jason Brown