Jason Borges
Ramona
Summary
Dynamic Shop Foreman with a proven track record at Mercedes Benz of San Diego, excelling in operational efficiency and team leadership. Expert in diagnostic procedures and technician training, I streamlined workflows, significantly reducing vehicle repair turnaround times while ensuring safety compliance and quality control. Committed to enhancing service excellence and customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shop Foreman
Mercedes Benz of San Diego
02.2013 - Current
- Supervised daily shop operations, ensuring compliance with safety standards and quality control protocols.
- Trained and mentored new technicians on diagnostic procedures and repair techniques.
- Streamlined workflow processes to enhance efficiency and reduce turnaround times for vehicle repairs.
- Coordinated service schedules, optimizing resource allocation for maximum productivity.
Service Technician
Mercedes Benz of Escondido
03.2004 - 01.2013
- Mercedes Benz Master certified technician
- Diagnosed and repaired vehicle electrical systems, ensuring optimal performance and reliability.
- Performed routine maintenance on vehicles, enhancing customer satisfaction through quality service.
- Utilized diagnostic tools to identify mechanical issues, improving repair accuracy and efficiency.
- Created and managed technical cases
- Collaborated with service advisors to streamline workflow processes, reducing turnaround times for vehicle repairs.
Education
Associate of Applied Science - Automotive
Universal Technical Institute
Rancho Cucamonga05-2007
Skills
- Shop operations management
- Safety compliance
- Quality control protocols
- Technician training
- Diagnostic procedures
- Technical case management
- Team leadership skills
- Operational efficiency
- Workflow optimization
Certification
Mercedes Benz Certified Diagnostic Technician
Timeline
Shop Foreman
Mercedes Benz of San Diego
02.2013 - Current
Service Technician
Mercedes Benz of Escondido
03.2004 - 01.2013
Associate of Applied Science - Automotive
Universal Technical Institute