Dynamic professional with extensive experience at high end restaurant level with Quattro group and Safeway, excelling in customer relations and inventory control. Proven track record in enhancing operational efficiency and developing high-performing teams. Skilled in workload management and client retention, consistently delivering exceptional service and driving profitability through strategic initiatives. Excel in positive guest experience and social skills.
Coordinated with team members to enhance store operations and efficiency.
Trained new staff on company policies and customer service standards.
Resolved customer complaints by providing timely support and solutions.
Maintained relationships with existing customers while seeking and encouraging new ones.
Generated monthly invoices for payment of services rendered by the company.
Assisted customers with orders and inquiries acting as an administration department.
Customer relations and management
Workload management
Time management
Client building and sustaining top service level
Invoice and billing / inventory control
Awarded Vancouver magazine award of excellence in service recognition as per 30 food, wine writers and bloggers.