JASON ALMARIO
Campbell
Summary
Organized, personable, and detail-oriented professional with 10 years of combined experience in customer service leadership roles. Aspiring to build upon administrative skills in technical career fields. Highly adaptable and team-focused.
Overview
11
11
years of professional experience
Work History
Breaker/Field Lead and Supervisor
Surefox North America
Sunnyvale, CA
10.2022 - Current
- Patrolled several multi-building clusters of client property by foot, bike, and car.
- Managed various incidents, delegated officers, and coordinated between field personnel, Control Center operators, and client leadership via radio and ping.
- Provided customer service and assistance to all who arrived on site.
- De-escalated and redirected those who arrived without legitimate business purpose.
- Wrote, reviewed, and submitted post-incident reports.
- Trained new officers.
- Conducted daily post-checks on assigned officers to ensure all were properly equipped for their duties.
- Communicated regular deployment updates to the client.
- Coordinated with the Scheduling team to prioritize and cover all posts with accommodations for officers' time-off requests.
- Managed daily equipment examinations, distribution, and requests.
Lead Officer/Sergeant and Control Center Operator
Allied Universal Services
San Jose, CA
02.2021 - 10.2022
- Patrolled 42 acres of private property on foot, or in an approved company vehicle, actively observing and reporting any discrepancies.
- Managed incidents and assisted emergency responders.
- Acted as a goodwill ambassador between the property managers and residents, patrons, and tenants.
- Prepared equipment for officers.
- Monitored over 300 cameras, conducting footage review when necessary.
- Created, organized, and labeled camera groupings for ease of use.
- Managed and coordinated communications by radio traffic, phone calls, and emails.
- Recorded the details of all daily activity into a centralized logging system.
- Lead the shift by adapting from moment to moment into whatever role necessary.
- Communicated with other supervisors, leads, and administrators to pass down information.
- Briefed, assigned duties to, and prioritized patrols for officers to ensure all key points were fulfilled safely, quickly, and to the highest standard.
- Created daily shift reports and fire alarm annunciator panel updates to provide event details and images to the client.
- Interviewed, onboarded, and trained incoming officers.
Inventory Auditor
RGIS
Bay Area, CA
09.2020 - 02.2021
- Utilized specialized scanning equipment and techniques to count inventory accurately, efficiently, and safely.
4th Degree Black Belt Instructor
West Coast World Martial Arts Association
San Jose, CA
03.2013 - 07.2020
- Taught an eclectic martial arts curriculum to students of all ranks, ages, genders, and capabilities.
- Lead co-workers and ensured quality of instruction to provide a fun, safe, and engaging environment for students.
- Introduced new members while encouraging student retention.
- Managed questions and complaints.
- Maintained cleanliness between classes.
- Taught private lessons to students with specific needs and non-martial arts groups for special events.
- Lead non-martial arts based, large group conditioning workouts.
Education
Associate of Arts - Liberal Studies
De Anza Community College
Cupertino, CA2016
Skills
- Leadership
- Public Speaking
- Communication
- Technological Literacy
- Adaptability
- Strong Work Ethic
- Detail-Oriented
Personal Values
- Respect
- Humility
- Integrity
- Empathy
- Professionalism
Volunteer Work
Morgan Hill Unified School District
2017 - 2020
- Garnered interest in martial arts in an academic environment.
- Helped students explore new forms of physical activity to maintain fitness.
- Built confidence in children, regardless of differing capabilities.
Kaiser Permanente
2011 - 2016
- Participated in "Martin Luther King Jr. Day of Service" events to clean and fix impoverished schools, shelters, and other community centers.
- Assisted with seasonal flu and general wellness promotional events.
Timeline
Breaker/Field Lead and Supervisor
Surefox North America
10.2022 - Current
Lead Officer/Sergeant and Control Center Operator
Allied Universal Services
02.2021 - 10.2022
Inventory Auditor
RGIS
09.2020 - 02.2021
4th Degree Black Belt Instructor
West Coast World Martial Arts Association
03.2013 - 07.2020
Associate of Arts - Liberal Studies
De Anza Community College