Jasnoor Kaur
Calgary
Summary
Dynamic customer service professional with a proven track record at Staples, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I maintained a 90%+ satisfaction score while efficiently managing escalated issues and supporting technical resolutions at Technova Solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Staples
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Intern
Technova Solutions
01.2025 - 03.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Resolved software and hardware issues related to Windows, Office 365, and remote access tools.
- Documented tickets using Freshdesk and escalated unresolved issues to Level 2 support.
- Maintained 90%+ customer satisfaction score through timely follow-ups and resolution tracking.
- Trained in basic networking troubleshooting and remote desktop tools (e.g., AnyDesk, TeamViewer).
Education
High School Diploma -
Southern Alberta Institute of Technology
Calgary04-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Certification
- Palo Alto Networks Certified Cybersecurity Entry-level Technician (PCCET)
- Cisco Certified Network Associate (CCNA)
- VMware Certified Technical Associate – Data Center Virtualization (VCTA-DCV)
- ServiceNow Certified System Administrator (CSA)
Timeline
Intern
Technova Solutions
01.2025 - 03.2025
Customer Service Representative
Staples
02.2024 - Current
High School Diploma -
Southern Alberta Institute of Technology
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