Jasnoor Kaur
London,Canada
Summary
Post-degree diploma student in Human Resources at Western University, seeking a summer internship to gain skills and experience in HR practices, including recruitment, employee relations, performance management, and training and development. Eager to apply strong communication, problem-solving, and administrative skills to contribute to organizational success while further developing HR expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Manager
Best Western Gold Rush Inn
Whitehorse, Yukon
05.2022 - 03.2024
- - Led the front desk team to ensure high-quality guest experiences and improved operational efficiency
- - Managed budget oversight and maintained service standards while operating within financial constraints
- - Conducted staff performance evaluations, leading to a 10% improvement in guest satisfaction
- - Prepared reports and feedback for senior management, influencing decision-making processes
Front Desk Agent
Normandy Living
Whitehorse, Yukon
12.2022 - 02.2024
- - Assisted residents and visitors with inquiries, providing routine information and ensuring their safety
- - Processed client payments and maintained accurate records, contributing to operational efficiency
Customer Service Representative
Save-on Foods
Whitehorse, Yukon
04.2021 - 08.2022
- - Managed the customer service desk, resolving complaints and providing solutions within tight timelines
- - Supervised cashier activities, ensuring smooth workflow and customer satisfaction
Front Desk Agent
Best Western Gold Rush Inn
Whitehorse, Yukon
06.2021 - 04.2022
- - Registered guests, managed room assignments, and handled group arrivals and departures, ensuring smooth operations
- - Handled cash and provided customer service, resolving guest issues efficiently and enhancing satisfaction
Customer Service Advisor
Concentrix
Glace Bay, Nova Scotia
09.2020 - 03.2021
- - Clarified customer requirements and built rapport through attentive listening and empathy
- - Achieved high customer satisfaction by providing timely and appropriate solutions to complex issues
Office Administrator
Akal IT Solutions and Services Inc.
Mississauga, ON
05.2019 - 08.2020
- - Managed client appointments, ensuring accurate scheduling and efficient handling of inquiries
- - Performed opening and closing duties, contributing to overall office operations
Education
Diploma in Human Resources -
Western University
London, ON08.2025
Information Technology Professionals -
Lambton College
Sarnia, ON08.2019
Bachelor of Science -
Punjab University
Chandigarh06.2017
Skills
- Staff Management
- Customer service
- Administrative support expertise
- Problem-solving and multitasking abilities
- Strong interpersonal communication
- Schedule Management
Certification
- G License
- First Aid CPR Certificate
- AHLEI (American Lodging & Hotel Educational Institute)
References
Available upon request.
Timeline
Front Desk Agent
Normandy Living
12.2022 - 02.2024
Front Office Manager
Best Western Gold Rush Inn
05.2022 - 03.2024
Front Desk Agent
Best Western Gold Rush Inn
06.2021 - 04.2022
Customer Service Representative
Save-on Foods
04.2021 - 08.2022
Customer Service Advisor
Concentrix
09.2020 - 03.2021
Office Administrator
Akal IT Solutions and Services Inc.
05.2019 - 08.2020
Diploma in Human Resources -
Western University
Information Technology Professionals -
Lambton College
Bachelor of Science -
Punjab University
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