JASNEET KAUR
Scarborough,ON
Summary
Dedicated Customer Service Professional with experience in BPO and a proven track record of enhancing customer satisfaction. Seeking to bring strong communication, problem-solving, and leadership skills to a customer service role.
Results-oriented leader with expertise in managing large teams, implementing process improvements, and maintaining product listings. Committed to becoming a valuable team member through hospitality, natural communication, and leadership abilities.
Overview
4
4
years of professional experience
Work History
Crew Member
Boston Pizza
09.2023 - 12.2023
- Provided exceptional customer service by warmly greeting guests, taking orders, and ensuring accurate delivery of food
- Processed payments correctly and maintained cleanliness and organization.
Cashier
McDonald's
03.2023 - 08.2023
- Processed and recorded sales transactions, handling cash, credit/debit, cheque, and gift card payments
- Provided friendly and attentive customer service, ensuring a positive shopping experience.
Process Associates
Inter-Globe Technologies Pvt. Ltd.
11.2021 - 02.2023
- Demonstrated ability to meet and exceed service level agreements (SLAs) while maintaining quality standards
- Diligently involved in providing services to potential clients, answer the employee’s inquiries, process refund payments.
Customer Service Executor
Concentrix Corporations
01.2020 - 10.2021
- Assisted customers in person, over the phone, and via email, addressing inquiries, resolving issues, and providing required information
- Collaborated with cross-functional teams to resolve complex customer issues and handles complaints or concerns with empathy and professionalism.
Education
Bachelor of Commerce (B.Com.) -
Delhi University
Skills
- 7 years of experience using MS Windows, MS Word, MS Excel, MS PowerPoint
- Excellent Communication skills
- Teamwork
- Problem-Solving
- Time Management
- Leadership skills
- Customer Engagement
- Clear Communication
Timeline
Crew Member
Boston Pizza
09.2023 - 12.2023
Cashier
McDonald's
03.2023 - 08.2023
Process Associates
Inter-Globe Technologies Pvt. Ltd.
11.2021 - 02.2023
Customer Service Executor
Concentrix Corporations
01.2020 - 10.2021
Bachelor of Commerce (B.Com.) -
Delhi University
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