Jasmine Kaur Sidhu
Orangeville,ON
Summary
Accomplished Barista and Senior Sandwich Artist with a proven track record at The Vintage Cafe and cafe coffee day showcasing exceptional time management and espresso expertise. Known for enhancing customer satisfaction through drink customization and latte art mastery, while fostering a positive team environment. Demonstrated adaptability under pressure, contributing to significant service improvements and revenue growth.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
4
4
years of professional experience
Work History
Barista
The Vintage Cafe
07.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Senior Sandwich Artist
Subway
08.2023 - 06.2024
- Ensured food safety compliance by strictly adhering to sanitation and cleanliness guidelines in all aspects of sandwich preparation and handling.
- Greeted guests, promoted specials, and took orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maximized profitability through diligent portion control and accurate measurement of ingredients for each order.
- Assisted in inventory management tasks, tracking stock levels, and placing orders when necessary.
- Handled catering orders effectively from start to finish, including taking requests, coordinating with kitchen staff, packaging items securely, and ensuring timely delivery or pickup by clients.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Collaborated with team members during busy periods to maintain efficient workflow, ensuring minimal wait times for customers.
Barista
Cafe Coffee Day
02.2021 - 03.2023
- Participated in weekly team meetings to discuss cafe performance, share insights, and brainstorm ideas for improvement.
- Received recognition from management for exceptional customer service skills and dedication to maintaining a positive work environment.
- Showcased artistic flair through latte art designs that delighted customers and encouraged social media sharing.
- Increased sales during peak hours by quickly processing transactions and minimizing wait times for customers.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
- Supported cafe management in achieving revenue targets through upselling menu items such as specialty drinks or baked goods when appropriate.
- Managed inventory levels effectively by monitoring stock levels, placing orders as needed, and minimizing waste through proper storage techniques.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Contributed to the cafe''s success by staying up-to-date on industry trends and sharing new ideas with the rest of the staff.
Education
Flight Services Cabin Management And Operations
Seneca College of Applied Arts And Technology
North York, 12-2024
Master of Arts - Sociology
MCM DAV College
Chandigarh,India05-2020
Bachelor of Arts -
MCM DAV College
Chandigarh,india05-2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Order taking
- Beverage preparation
- Workplace safety
- Drink customization
- Latte art mastery
- Food safety compliance
- Adaptability under pressure
- Coffee roasting
- Espresso expertise
- Scheduling coordination
- POS system operation
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Barista
The Vintage Cafe
07.2024 - Current
Senior Sandwich Artist
Subway
08.2023 - 06.2024
Barista
Cafe Coffee Day
02.2021 - 03.2023
Flight Services Cabin Management And Operations
Seneca College of Applied Arts And Technology
Master of Arts - Sociology
MCM DAV College
Bachelor of Arts -
MCM DAV College
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