Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jasmine Barbara Nguessi Djampou

Winnipeg,MB

Summary

Experienced and customer-focused service professional with many years of expertise in offering outstanding support in microfinance sector. Proficient in active listening, resolving issues effectively, and delivering prompt, precise solutions to ensure customer satisfaction. Capable of handling a large number of requests via phone, email, and live chat, maintaining efficiency and a positive brand reputation. Excellent communication skills that help build strong customer relationships and loyalty. Eager to continuously grow and embrace new technologies to improve service quality.

Work History

Custumer Service

FODEC
2013 - 2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

CASHIER

FODEC
2011 - 2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Centre D Apprentissage Pour Adulte
Winnipeg, MB
06-2025

Bachelor of Management -

University of SOA
Cameroon
10-2006

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving

Languages

English
Limited Working
French
Native or Bilingual

Timeline

Custumer Service

FODEC
2013 - 2024

CASHIER

FODEC
2011 - 2013

High School Diploma -

Centre D Apprentissage Pour Adulte

Bachelor of Management -

University of SOA
Jasmine Barbara Nguessi Djampou