Jasmine Whiskeyjack
Edmonton,AB
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Virtual Receptionist
Skatin Community School
Skatin Nation , B.C
11.2019 - 08.2021
- Managed calendar for Number-member team by coordinating meetings, conferences and travel plans.
- Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
- Updated and managed social media accounts to increase brand awareness and boost leads and sales.
- Reviewed incoming correspondence to identify items of special interest for management and prepared appropriate responses for routine correspondence.
- Utilized automated systems to handle customer requests and initiate and complete service orders.
- Created reports, speaking notes and presentations for meetings and conferences using Software.
- Completed business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Conferred with customers by telephone, chat or email to provide information.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Uploaded files for team use on Google Suite and SharePoint.
- Researched topics and events to support supervisor's work agenda and projects.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Organized and managed team tasks using Trello and Asana.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Managed CRM input, exports and clean up.
- Wrote press releases and posted updates to social media.
- Executed travel arrangements by researching and booking flights and accommodations.
- Coordinated Skype calls across multiple time zones.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Entered supervisor's shopping list into online shopping site and coordinated deliveries.
Referral Appointment Clerk
Saddle Lake Health Centre
Saddle Lake, AB
05.2014 - 02.2016
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Entered daily data in computer systems and documented office activities.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Addressed client inquiries and updated database information.
- Answered phone calls and answered questions from potential customers.
- Established and maintained client rapport by utilizing quality customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted office team by making phone calls, copies and appointments.
- Scheduled consultations for band members/patients.
- Made Number phone calls daily to establish first contact with band members/patients and set meetings with salespeople.
- Set appointments with salespeople and potential customers.
Receptionist Manager
Saddle Lake Healing Lodge
Saddle Lake, AB
02.2013 - 04.2014
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Conducted research, gathered information from multiple sources and presented results.
Supervisory Administrative Specialist
Women Emergency Accomodations Center
Saddle Lake, AB
02.2013 - 04.2014
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated in timely processing of billing and accounts receivables.
- Monitored and directed incoming mail and prepared outgoing mail.
- Coordinated flights, ground transportation and hotel accommodations.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Made travel arrangements for staff members.
- Transcribed meeting minutes for management's records.
- Reduced intake processes time by developing application tracking and filing systems.
- Handled patient scheduling, check-in, check-out and processing.
- Addressed questions and managed communications with patients and insurance agents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Business And Organizational Administration
Nor Quest
Edmonton, AB06.2011
Mental Health And Substance Abuse
Nechi Training
Saddle Lake, AB06.2010
Access Programs For People With Disabilities
Nechi Training
Saddle Lake, AB03.2009
Skills
- Customer Complaint Resolution
- Office Equipment Options
- Data Entry and Database Software
- Appointment Coordination
- Resource Coordination and Allocation
- Call Answering and Routing
- Personnel Management
- Administrative Duties
- Supply Inventory Control
- Document and File Management
- Positive Attitude and Energetic
- Computer Proficiency
- Strong Organizational Skills
- Multitasking and Time Management
- Filing Documents
- Schedule Preparation
- Security Administration
- Wire Transfer
- Remote Conferencing
- Writing and Editing Skills
- Digital File Transmission
- Microsoft Word
- Organizing and Categorizing Data
- Invoice Processing
- Word Processing
- Website Updating
- Document Quality
- Clerical Staff Oversight
- Team Goals
- Office Supply Management
Timeline
Virtual Receptionist
Skatin Community School
11.2019 - 08.2021
Referral Appointment Clerk
Saddle Lake Health Centre
05.2014 - 02.2016
Receptionist Manager
Saddle Lake Healing Lodge
02.2013 - 04.2014
Supervisory Administrative Specialist
Women Emergency Accomodations Center
02.2013 - 04.2014
Business And Organizational Administration
Nor Quest
Mental Health And Substance Abuse
Nechi Training
Access Programs For People With Disabilities
Nechi Training
Similar Profiles
Jennifer ShinJennifer Shin
Customer Service at Skatin Station Roller RinkCustomer Service at Skatin Station Roller Rink
VaChanta A. SimmsVaChanta A. Simms
Contract Teaching Artist at Carter G. Woodson Elementary, Ariel Elementary Community Academy, James E. McDade Elementary Classical School, James R. Doolittle Elementary SchoolContract Teaching Artist at Carter G. Woodson Elementary, Ariel Elementary Community Academy, James E. McDade Elementary Classical School, James R. Doolittle Elementary School
Abigail KeefeAbigail Keefe
Elementary Long Term Substitute at John F. Kennedy School & Winter Hill Community School, Somerville School DistrictElementary Long Term Substitute at John F. Kennedy School & Winter Hill Community School, Somerville School District
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Liam SmithLiam Smith
Line Cook at Buoy & ArrowLine Cook at Buoy & Arrow