Jasmine Velasco
Hayward
Summary
Organized Medical Assistant student with a Phlebotomy Certification and leadership experience in operations management. Skilled in customer service, schedule coordination, and accurate record maintenance in fast-paced environments. Committed to delivering compassionate, patient-centered care with strong communication skills and foundational clinical knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
Five Below
Fremont
12.2022 - Current
- Coordinated daily store operations and optimized team schedules for improved efficiency.
- Addressed customer inquiries and resolved issues to improve overall satisfaction.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Executed daily opening and closing duties, ensuring accurate cash handling and reconciliation.
- Maintained a neat, clean, organized work environment that meets company standards.
Server
Fremont Hills Senior Living
Fremont
08.2019 - 08.2022
- Provided exceptional service to residents in a senior living community.
- Managed resident requests promptly to improve overall dining satisfaction.
- Communicated with kitchen staff regarding customer allergies and special requests to ensure safe dining.
- Assisted in meal preparation and presentation to create enjoyable dining experiences.
- Educated residents on menu options and dietary needs effectively.
Education
Phlebotomy Technician
CALRegional
Fremont, CA11-2025
High School Diploma -
Tennyson High School
Hayward, CA06-2019
Clinical Medical Assistant
CALRegional
Fremont, CA06-2026
Skills
- Customer service
- Attention to detail
- Patient care
- Patient safety
- Patient identification accuracy
- Vital sign monitoring
- Patient preparation
- Phlebotomy techniques
- Blood collection
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Certified Phlebotomy Technician (AMCA)
Timeline
Retail Assistant Manager
Five Below
12.2022 - Current
Server
Fremont Hills Senior Living
08.2019 - 08.2022
Phlebotomy Technician
CALRegional
High School Diploma -
Tennyson High School
Clinical Medical Assistant
CALRegional