JASMINE TIMOTEO
Fremont
Summary
Motivated customer service specialist with over 5 years of retail experience in a fast-paced, team-based environment. Excellent communicator in a demanding call center environment as a Customer Service representative. Friendly Sales associate adept at working in diverse retail and customer service environments.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Patient Equipment Management
Stanford Hospital (Sodexo)
Palo Alto
04.2018 - Current
- Collected and delivered bedside equipment, including beds, gurneys, recliner chairs, and overbed tables, to support patient and nursing needs.
- In my second year with Sodexo I was promoted to be a tech II, a position that required me to handle cleaning, pickups, and delivery of IV pole equipments such as brains, channels and any machine that the nurses or patients should need.
- In 2025 I became the 3rd shift Lead. This position requires me to manage our night shift team members. I oversee evening to morning operations by assigning my techs to their designated areas, I delegate tasks among the team and take care of all calls, and emails that we receive regarding our department's responsibilities. I am in constant communication with nurses and managers from patient units to ensure that they have what they need, or if we are low on inventory they are made aware and are put on a waitlist for Delivery. I also manage team to not only pick up or deliver equipment, but to also make sure our team is clearing all of our hospital hallway floors of beds and other equipment left outside by units and other departments. I am also in charge of our lab runner team, they pick up and deliver lab specimens from Stanford hospital units to the clinical lab. As a Team Lead I have also had to deal with escalations regarding employees or certain situations that have surfaced. However with management's support, we are able to address, and find solutions that best fit our teams growth.
Treatment coordinator/Receptionist
Dr. Au (orthodontist)
Palo Alto
04.2016 - 07.2018
- Coordinated receptionist area operations, greeted visitors, and responded to inquiries via telephone and in-person to ensure a welcoming environment. Handled all media and public relations inquiries. Have taken care of Patient-Scheduling, Patient Financing, and dealt with Patients Insurance.
- Coordinated patient consultations and treatment plans for orthodontic procedures.
- Managed patient scheduling and follow-up appointments efficiently.
- Educated patients on treatment options and insurance processes.
cashier/returns clerk
Ikea
Palo Alto
03.2011 - 04.2016
- Handled customers with care and managed cash and company products. Counted tills at the beginning and end of shifts to ensure accuracy in the system. Verified the condition of products before customer purchases and provided correct product information. Transferred to after-sales returns department, performing similar responsibilities in a more challenging environment. Processed home delivery services and delivery refunds. Documented important customer information while managing merchandise and providing phone support.
- Processed customer transactions efficiently at cash registers.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization in checkout areas.
computer room label maker
Staffing Network (Primeline)
Ontario
07.2015 - 08.2015
- I was in the company's computer room creating labels that went to every single product that was going in and out of the warehouse, and apart of making them I had a job of cutting all labels up to fit the packaging of the products.
- Operated label printing machines for accurate and efficient production.
- Collaborated with team members to ensure timely project completion.
- Inspected labels for quality assurance before distribution.
Unit IDer
DMSI staffing (Ross distribution center)
MorenoValley
05.2014 - 08.2015
- Oversaw quantity and quality of products sent to stores, ensuring accuracy and compliance with standards. Making sure that whatever comes through us are documented in the system that takes note of colors, sizes, quantity, prepacks , and other important information on the items such as hazardous details.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
cashier
Walmart
Perris
09.2014 - 05.2015
- Assisted customers with their purchases and managed cash transactions to provide a smooth checkout experience.
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
line coordinator/assembly line
Citistaff Solutions (Fresh & Easy produce campus)
Riverside
03.2014 - 01.2015
- Working for a company that handles food, I started off operating a turbo machine to decorate our bakery goods, then packed them and sent them out to our delivery department. Coordinated line operations by ensuring machine operator and equipment were prepared for production and associates on assembly line were ready to start on products. I switched departments and was transferred to our recipe department where I worked in a faster-paced environment, but executed all tasks according to instructions.
- Coordinated daily operations for produce handling and distribution tasks.
- Oversaw team assignments and workflow to ensure efficiency at the campus.
- Implemented safety protocols and trained staff on best practices in handling produce.
Education
FACE
Fremont, CA07-2026
High School Diploma -
Vista Del Lago HS
Moreno Valley, CA 08.2005 - 06.2009
Skills
- Equipment Maintenance
- Inventory Management
- Shipping and Receiving
- Operational Support
- Billing Coordination
- Data Management
- Microsoft Office Suite
- Customer Service
- Team Collaboration
- Communication
- Strong Interpersonal Skills
- Record Keeping
Timeline
Patient Equipment Management
Stanford Hospital (Sodexo)
04.2018 - Current
Treatment coordinator/Receptionist
Dr. Au (orthodontist)
04.2016 - 07.2018
computer room label maker
Staffing Network (Primeline)
07.2015 - 08.2015
cashier
Walmart
09.2014 - 05.2015
Unit IDer
DMSI staffing (Ross distribution center)
05.2014 - 08.2015
line coordinator/assembly line
Citistaff Solutions (Fresh & Easy produce campus)
03.2014 - 01.2015
cashier/returns clerk
Ikea
03.2011 - 04.2016
High School Diploma -
Vista Del Lago HS
08.2005 - 06.2009
FACE