Jasmine Sodhi
Brampton,ON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Excellent at handling difficult clients and escalation process of situations.
Overview
6
6
years of professional experience
Work History
Team Lead
Ice Spring River
2024.03 - Current
- Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
- Supervised warehouse operations by managing employees during shifts.
- Enhanced warehouse efficiency by implementing streamlined processes and optimizing team workflows.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Developed training materials for new hires to ensure consistent performance from all team members.
- Printed labels, packaged boxes, and loaded into outbound containers.
Customer service representative
Curo Canada Corp
2023.05 - 2023.07
- Providing exceptional client support and uphold customer-first culture
- Answer all customer questions across various offerings and help customers find the best product for their needs
- Identify and/or support initiatives to enhance client's experience with their online and loan by phone
- Using proprietary systems to track and document all key information and forms required
- Utilizing client’s information to offer sales and services according to their needs.
Payments and rewards representative
President Choice Financial
2023.01 - 2023.04
- Started at PC financial as PRR(payments and reward representative in Vaughan location
- Main responsibilities included engaging with clients on a daily basis in Fortinos grocery store and educate clients on the benefits of PC mastercard and Money account
- Upselling clients based on their needs on spot and enrolling them
- Answering client’s questions and finding appropriate solutions
- Accomplishing targets on a daily basis and as a team
- Actively engage with customers to educate and promote President's Choice Financial products
- Understand customer needs to make appropriate recommendations
- Offer exceptional advice and product knowledge
- Create excitement around the product offering, by being a subject matter expert and advocate for the brand/product
- Approach each situation with confidence and enthusiasm to promote and sell our wide selection of products and solutions.
Store Manager
CASH MONEY
2021.12 - 2022.12
- Display management skills and successfully hire, train, and promote employees
- Continuous involvement in the development of myself and my team to uphold company’s standards
- Planning day-to-day tasks and driving sales in frontline
- Develop business plans and monthly meetings with employees was some of the delegations
- Delivering monthly performance review of employees and ensure development
- Delivering KPI’s and review daily reports and targets with team
- Coaching and development and weekly team hurdles and meetings
- Risk assessment for loans and cheques
- Supporting, training, and developing team
- Approving employee's payroll and identifying any discrepancies.
Assistant Manager
CASH MONEY
2018.09 - 2021.12
- Analyzing and interpreting data and financial reports
- Leadership, training, and mentoring
- Sales calls and results on spot
- Staff handling and development
- Handle complaints and customers (escalation, if necessary)
- Adhere to Cash Control, compliance, privacy policies and procedures
- Excellent administrative skills, inbound and outbound calls
- Fast learner and supervise new systems and products
- Action plan for generating revenues using SMIT action plan.
Education
Business marketing -
Northern Pures College
04.2018
Bachelor’s in business administration -
Desh Bhagat University
04.2015
Skills
- Customer service (4+years)
- CRM software
- Data collection
- QuickBooks and payroll
- Administration, time management and Training and Development of staff (4+ years)
- Strategic planner
- Sales by utilizing new systems at work (selling Lines of credit, PDL, other products)
- Other skills
- Communication skills
- Strategic Planner
- Team player
- Multitasking
- Sales Demonstration
- Persistence
Languages
English
Hindi
Punjabi
References
References available on request
Timeline
Team Lead
Ice Spring River
2024.03 - Current
Customer service representative
Curo Canada Corp
2023.05 - 2023.07
Payments and rewards representative
President Choice Financial
2023.01 - 2023.04
Store Manager
CASH MONEY
2021.12 - 2022.12
Assistant Manager
CASH MONEY
2018.09 - 2021.12
Business marketing -
Northern Pures College
Bachelor’s in business administration -
Desh Bhagat University
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