Jasmine Smith
Palm Desert
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
B&F Operations Admin/Restaurant Coordinator
Renaissance Esmeralda Resort & Spa
11.2023 - Current
- Enhanced customer satisfaction by efficiently managing reservations.
- Assisted in menu development, resulting in increased sales and positive customer feedback.
- Managed special events, ensuring a memorable experience for guests while maintaining operational efficiency.
- Established employee performance metrics, fostering an atmosphere of accountability and continuous improvement among staff members.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
Voyager- F&B Assistant Manager
JW Marriott Desert Springs Resort & Spa
06.2022 - 06.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Hostess
JW Marriott
03.2020 - 05.2022
- Warmly greeted new and returning customers while developing relationships resulting in customer loyalty
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Maintained and enforced strict up-to-date cleanliness and social distancing policies regarding the
- COVID-19 outbreak to ensure both employee safety and satisfaction.
Recreation Assistant
JW Marriott
06.2019 - 04.2021
- Giving guests a fun yet informative tours of the property via boat
- Entertaining children with various activities such as, tie dye, face painting and making slime.
Education
High -
Bachelor's degree - Communications- Journalism
California State Polytechnic University
Pomona, CAHigh School Diploma -
Shadow Hills High School
Indio, CA06.2017
Skills
- Microsoft Office
- Google Docs
- Customer service
- Conflict Management
- Restaurant Experience
- Organizational Skills
- WordPress
- AP style
- Typing
- Customer support
- Proofreading
- Adobe InDesign
- Adobe Photoshop
- Anticipating Problems
Timeline
B&F Operations Admin/Restaurant Coordinator
Renaissance Esmeralda Resort & Spa
11.2023 - Current
Voyager- F&B Assistant Manager
JW Marriott Desert Springs Resort & Spa
06.2022 - 06.2023
Hostess
JW Marriott
03.2020 - 05.2022
Recreation Assistant
JW Marriott
06.2019 - 04.2021
High -
Bachelor's degree - Communications- Journalism
California State Polytechnic University
High School Diploma -
Shadow Hills High School
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