Jasmine Sidhu
Brampton,ON
Summary
Experienced customer service representative with more than a year of experience working in a busy, fast-paced call centre. Committed to providing prompt, quick, and accurate service to the large volume of incoming calls. Committed to ensuring long-term customer satisfaction by providing outstanding support and service. Knowledgeable about relevant options and best practices for customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Counter Assistant
Cora's Breakfast and Lunch
01.2021 - 09.2021
- Greeted and sat customers while providing amazing customer service
- Handled waiting list and managed to take reservations over the phone
- Maintained cleanliness while coordinating with the servers
- Operated electronic cash registers or POS
- Managed cash transactions, processed payments and provided change accurately
Customer Service Representative
Comda Advertising Connections
10.2021 - Current
- Greeting customers and completing customer transactions quickly and accurately.
- Responded to incoming calls on a daily basis, employing a polite and professional approach to gather information and ascertain customer requirements.
- Achieved and surpassed daily productivity targets by handling a significant volume of calls, processing orders, and consistently attaining top satisfaction scores in customer surveys.
- Utilized problem-solving skills to address customer inquiries and disputes and escalated through appropriate channels when required.
- Kept accurate records of customer interactions and transactions.
- Developed and maintained relationships with new and existing clients.
- Collaborated with other departments to address complex customer concerns or escalate issues when necessary.
- Continuously seek ways to improve the overall customer experience.
- Made imprints for product items, processed orders, returns, and exchanges in line with established procedures.
Education
Bachelor of Arts - Sociology
Athabasca University
Athabasca, AB04.2027
High School Diploma -
Sir Fredrick Banting Secondary School
London, ON06.2022
Skills
- ACTIVE LISTENING
- PATIENCE
- POSITIVE ATTITUDE
- COMPUTER EFFICIENCY
- VERY DISCIPLINED AND SELF-MOTIVATED
- CREATIVE THINKING
- TIME MANAGEMENT
- ORGANIZING AND PLANNING SKILLS
- SUPERVISING AND TEAM MANAGEMENT
- PROBLEM-SOLVING
- EXCEPTIONAL VERBAL AND WRITING SKILLS
- TEAMWORK
- MULTI-TASKING
- TASK PRIORITIZING
Accomplishments
Awards for being responsible, leading, punctual, and having integrity. I received an award for the highest improvement in school.
Certification
- First-Aid and CPR
- Completely Vaccinated
Languages
English
Native or Bilingual
ASL
Limited Working
Contact Profile
647-299-9831, Jasmine.ksidhu08@gmail.com, 15 Trentin Road, L6P, 3H4
References
Available upon request.
Affiliations
- Gym
- Volunteering in the local library
- Reading
- Journaling
- Maintaining and focusing on the spiritual journey
- Meditating
Timeline
Customer Service Representative
Comda Advertising Connections
10.2021 - Current
Front Counter Assistant
Cora's Breakfast and Lunch
01.2021 - 09.2021
Bachelor of Arts - Sociology
Athabasca University
High School Diploma -
Sir Fredrick Banting Secondary School
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