ALKA VAISH
Ashok Vihar,Delhi
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
15
15
years of professional experience
Work History
Back Office Assistant
Car Lelo Pvt Ltd
05.2023 - 09.2024
- Working with Car Lelo Pvt Ltd as a Back Office Assistant from May2023 to at present
- Assisted with the daily operations of the back office by organizing, filing and distributing documents.
- Provided administrative support to various departments in the organization as needed.
- Ensured data entry accuracy while entering customer information into company databases.
- Created invoices for customers using company software programs.
- Maintained detailed records of all transactions for future reference and audit purposes.
- Generated reports regarding customer sales, inventory levels, and other related data as requested by management team members.
- Managed back office workflow processes including document preparation, scanning and archiving activities.
After Sales Backend
AMP Motors Jaguar
10.2021 - 05.2023
- Worked with AMP Motors Jaguar as a After Sales Backend from Oct, 2021 to May2023
- Provided technical support to customers and dealers in order to resolve after-sales issues.
- Developed strategies for improving customer satisfaction with after-sales service.
- Coordinated with marketing team to create promotional campaigns for new or existing products and services.
- Established procedures for handling complaints received from customers regarding post purchase services.
- Maintained professional network of potential clients and business opportunities.
Back Office Assistant
Delta Services
05.2016 - 08.2018
- Worked with Delta Services as an Back Office Assistant from 7th of May 2016 to Aug 2018
- Assisted with the daily operations of the back office by organizing, filing and distributing documents.
- Provided administrative support to various departments in the organization as needed.
- Answered incoming calls from customers and responded to inquiries in a professional manner.
Sr. Customer Care Executive
Autovikas
01.2010 - 12.2015
- Worked with Autovikas as a Sr
- Customer care executive from 18th of Jan 2010 to Dec2015
- Received and responded to customer inquiries in a timely manner, ensuring customer satisfaction.
- Monitored customer service metrics to ensure quality standards were met.
- Compiled and maintained records of customer accounts and invoices.
- Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
- Handled incoming calls from customers regarding inquiries or complaints.
- Organized documents related to customer accounts for easy retrieval when needed.
- Managed database systems for tracking customer information and sales activity.
Office Assistant
ITETE Institute
- Worked with ITETE Institute as an Office Assistant as a part of my training during my course
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Education
B.Com - pass
Senior Secondary school Examination -
C.B.S.E Board
Secondary School Examination -
C.B.S.E Board
Diploma - Office management
New Delhi YMCA
New DelhiCertificate - Computer as a Account Assistant and Office Assistant
Bhartiya Vidya Bhawan
Skills
- Windows XP
- MS- Word
- MS- Excel
- PowerPoint
- Internet usage
- Email checking
- Good Communication skills
- Punctuality
- Hard worker
- Positive attitude
- Database Management
- Customer Service
- Spreadsheet Management
- Clerical Support
- Office Administration
- Administrative Support
- Data Entry
- Call handling
Additional Qualifications
- One year Diploma course in Office management from New Delhi YMCA
- Six months Certificate Course in Computer as a Account Assistant and Office Assistant from Bhartiya Vidya Bhawan
Personal Information
- Father's Name: Mr. Harinder Kumar
- Date of Birth: 07/28/88
- Gender: Female
- Nationality: Indian
Educationqualifications
- Graduate in B.Com pass
- Senior Secondary school Examination from C.B.S.E Board
- Secondary School Examination from C.B.S.E Board
Languages
- Hindi
- English
Hobbies and Interests
Net surfing
Timeline
Back Office Assistant
Car Lelo Pvt Ltd
05.2023 - 09.2024
After Sales Backend
AMP Motors Jaguar
10.2021 - 05.2023
Back Office Assistant
Delta Services
05.2016 - 08.2018
Sr. Customer Care Executive
Autovikas
01.2010 - 12.2015
Office Assistant
ITETE Institute
B.Com - pass
Senior Secondary school Examination -
C.B.S.E Board
Secondary School Examination -
C.B.S.E Board
Diploma - Office management
New Delhi YMCA
Certificate - Computer as a Account Assistant and Office Assistant
Bhartiya Vidya Bhawan