Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmine Serna

Guadalupe

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

9
9
years of professional experience

Work History

Mentor

St. Joseph's Supported Living Services
08.2024 - Current
  • Established mentorship programs for improved collaboration and knowledge sharing.
  • Designed assessment tools to measure progress and set future goals.
  • Facilitated open discussions to promote self-awareness and personal reflection.
  • Fostered personal growth by providing guidance and support to mentees.
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.

Certified Nursing Assistant

Nursecore
04.2020 - Current
  • Used initiative to respond quickly in emergency situations
  • Prepared patients for treatments, visits and social activities
  • Changed bed linen regularly to help prevent skin irritation
  • Collaborated with physicians and registered nurses to perform procedures
  • Built friendly rapport with patients and delivered personalized care
  • Worked alongside registered nursing staff and followed care plans
  • Transferred patients between beds, wheelchairs, and other locations
  • Recorded patient heart rate, pulse and blood pressure
  • Documented care actions, vitals and orders in company software
  • Maintained clean and safe environment for patients by following infection control procedures

Certified Nursing Assistant

Maxim Healthcare Services
04.2018 - Current
  • Provide care and assist with activities of daily living for residents at a skilled nursing facility

Receptionist

Chiropractic Wellness Group
06.2024 - 07.2024
  • Scheduled appointments and documented updates in scheduling software
  • Coordinated office cleaning and lobby organization for office and meeting areas
  • Monitored lobby access, security parameters and visitor documentation
  • Greeted incoming guests and directed individuals to appropriate personnel
  • Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
  • Directed numerous calls per day to appropriate recipients using multi-line system
  • Answered questions regarding company pricing and policies
  • Treated visitors with friendly, approachable attitude
  • Routed messages, coordinated appointments and directed personnel to various departments
  • Coordinated deliveries and pickups of packages or documents for office
  • Answered incoming phone calls and provided information or transferred calls accordingly
  • Operated office equipment such as photocopiers, fax machines, and printers efficiently
  • Directed guests to appropriate personnel or departments as needed
  • Scheduled appointments for staff members and clients in organized manner
  • Assisted with administrative tasks such as filing, copying, and data entry as needed
  • Handled cash transactions related to services rendered at front desk for example, notary public fees
  • Documented discussions, messages and actions taken to process inquiries and maintain thorough records

Student Nursing Assistant

Mission View Health Center
04.2017 - 08.2017
  • Assist residents with activities of daily living

Direct Support Professional

Novelles Developmental Services Incorporated
04.2016 - 01.2017
  • Assist developmentally disabled adult with activities of daily living

Education

High School Diploma -

Pioneer Valley High School
Santa Maria, CA
06-2015

Skills

  • Effective leadership
  • Team collaboration
  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Cash handling
  • Time management
  • Telephone skills
  • Verbal and written communication
  • Organization skills

Languages

Spanish
Limited Working

Timeline

Mentor

St. Joseph's Supported Living Services
08.2024 - Current

Receptionist

Chiropractic Wellness Group
06.2024 - 07.2024

Certified Nursing Assistant

Nursecore
04.2020 - Current

Certified Nursing Assistant

Maxim Healthcare Services
04.2018 - Current

Student Nursing Assistant

Mission View Health Center
04.2017 - 08.2017

Direct Support Professional

Novelles Developmental Services Incorporated
04.2016 - 01.2017

High School Diploma -

Pioneer Valley High School

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Jasmine Serna