Jasmine Samuels
Los Angeles
Summary
As mental health professional, prepared to bring wealth of knowledge in recovery support and mental health services. Known for fostering collaborative team environment and achieving positive client outcomes. Demonstrated expertise in crisis management and therapeutic communication, with reputation for adaptability and reliability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recovery Counselor
Stars Behavioral Health Group
01.2023 - 09.2025
- Provided individualized counseling to clients, enhancing coping strategies and emotional resilience.
- Developed and implemented recovery plans tailored to client needs, promoting goal achievement.
- Collaborated with multidisciplinary teams to ensure comprehensive care and resource accessibility.
- Maintained detailed documentation of client interactions and treatment plans for compliance and continuity of care.
- Participated in professional development workshops, refining counseling techniques and expanding service delivery skills.
- Facilitated group therapy sessions, fostering a supportive environment for open communication and emotional growth.
- Conducted crisis intervention sessions, utilizing de-escalation techniques effectively.
- Implemented best practices in therapeutic activities to enhance client engagement and motivation.
- Served as a liaison between patients and external resources, connecting individuals with community programs to aid in their recovery journey.
- Maintained client confidentiality and adhered to HIPAA guidelines.
Debt Collector
Lewis Mcdonnel And Associates
07.2022 - 11.2022
- Oversaw collections process by proactively contacting delinquent accounts through phone and email communications.
- Executed payment arrangement negotiations to enhance debt recovery efforts.
- Addressed customer disputes by thoroughly investigating claims and delivering prompt resolutions for account discrepancies.
- Spearheaded collaboration with team members to devise innovative strategies for enhancing debt recovery processes.
Retail Associate
Herbarium
01.2020 - 12.2021
- Facilitated customer product selection and inquiries to enhance shopping experience.
- Oversaw store display maintenance and inventory organization to enhance product visibility.
- Executed transaction processing with precision and efficiency utilizing POS systems.
- Facilitated collaboration among team members to enhance stock management practices.
- Facilitated training for new associates on operational procedures to enhance team cohesion.
- Addressed customer complaints swiftly, enhancing brand loyalty through positive engagement.
- Ensured cleanliness and organization of store environment to promote customer satisfaction.
- Facilitated collaboration among team members to drive daily sales performance and surpass targets.
Shift Manager
Taco Bell
05.2017 - 09.2019
- Oversaw daily operations to optimize efficiency and uphold compliance with company standards.
- Spearheaded workflow enhancements to boost productivity and minimize downtime.
- Oversaw inventory levels and coordinated timely restocking to ensure product availability.
- Executed performance evaluations to enhance employee development through constructive feedback.
- Addressed customer complaints with efficiency, ensuring high satisfaction levels.
- Resolved escalated customer issues, showcasing strong problem-solving abilities and commitment to company values.
- Facilitated training for new employees on company policies, procedures, and job responsibilities to ensure seamless team integration.
Teller
Wells Fargo Bank, N.A.
04.2016 - 03.2017
- Executed customer transaction processing with precision and efficiency.
- Oversaw cash drawer management, ensuring accurate balancing of daily transactions.
- Facilitated customer account inquiries by delivering effective solutions and promoting banking services.
- Facilitated training sessions for new tellers on operational procedures and customer service excellence.
- Addressed customer issues promptly, fostering satisfaction and loyalty through effective communication.
- Facilitated collaboration among team members to achieve branch objectives and enhance workplace support.
- Managed daily cash drawer balancing and resolved discrepancies to ensure accurate cash flow reporting.
- Executed accurate disbursement of cash and checks while ensuring security of cash drawers.
Education
High School Diploma -
Palm Springs High School
Palm SpringsSkills
- Implemented de-escalation tactics to resolve un-desirable behaviors and conflicts in a residential setting
- Championed client advocacy initiatives to enhance Clients after-care
- Facilitated individual counseling sessions to support personal development and emotional well-being
- Established clear boundaries to enhance team dynamics and productivity
- Managed comprehensive documentation processes to ensure accuracy and compliance using EMR
- Developed comprehensive recovery plans to ensure the Clients emotional and physical well-being, before and after treatment
- Implemented behavior modification strategies to enhance individual performance
- Implemented trauma-informed care practices to enhance patient support and recovery
- Optimized scheduling and prioritization of tasks to enhance productivity
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
Certification
- Certified in CPR and First Aid
- Active Food Handlers Card
- Trained in De-escalation tactics
- Informed on HIPPA Standards
Languages
English
Native or Bilingual
Volunteer Work
Volunteered at Cathrine Finchy Middle School in Palm Springs California for One year during Special Education classes and lunch times. Assisting with elementary and middle school aged children in their daily needs and behavior.
Timeline
Recovery Counselor
Stars Behavioral Health Group
01.2023 - 09.2025
Debt Collector
Lewis Mcdonnel And Associates
07.2022 - 11.2022
Retail Associate
Herbarium
01.2020 - 12.2021
Shift Manager
Taco Bell
05.2017 - 09.2019
Teller
Wells Fargo Bank, N.A.
04.2016 - 03.2017
High School Diploma -
Palm Springs High School