Jasmine Ruiz
Claremont
Summary
Detail-oriented delivery driver known for optimizing routes and ensuring package safety. Experienced in providing exceptional customer service and managing tight schedules, contributing to high levels of client satisfaction.
Dedicated delivery driver with a strong focus on efficient service and problem-solving skills. Proven ability to manage multiple tasks while ensuring on-time deliveries and maintaining exceptional customer satisfaction. Punctual Delivery Driver offering several years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs, and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon
City of Industry
06.2023 - Current
- Deliver up to 350 packages within a 6-10 hour time frame.
- Lift up to 50 lbs.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Operated the vehicle safely in highly congested areas, with no traffic violations.
- Loaded the truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customers' doorsteps and business offices.
- Utilized GPS to optimize routes and continuously meet established delivery times.
Online Chat Representative
Newegg
Ontario
06.2022 - 06.2023
- Provided accurate and appropriate information in response to customers' inquiries.
- Address customer service inquiries in a timely and accurate fashion.
- Properly directed inbound chat queues to improve call flow.
- Type 50 WPM.
- Customer-focused empathy.
- Professional and friendly.
- Careful and active listener.
- Multitasking
Pet Insurance Agent
Nationwide
Brea
01.2021 - 06.2022
- Accurately documented, researched, and resolved customer issues.
- Resolved customer concerns and inquiries efficiently and quickly to provide a one-call resolution.
- Efficiently managed a high volume of inbound customer calls.
- Provided assistance to members by updating payment information, updating personal information, and processing members' payments.
- Handled all member inquiries about claims, reimbursements, and coverage.
- Managed to maintain an after-call average of 1:47, an average talk time of 5:14, and maintain a quality assurance score of 100% for the duration of my time at the company.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06-2011
Skills
- Package handling
- Vehicle operation
- Delivery scheduling
- Customer relationship management
- Route optimization
References
References available upon request.
Timeline
Delivery Driver
Amazon
06.2023 - Current
Online Chat Representative
Newegg
06.2022 - 06.2023
Pet Insurance Agent
Nationwide
01.2021 - 06.2022
High School Diploma -
El Rancho High School
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