Jasmine Ruiz
San Diego
Summary
Experienced Property Management professional with 8 years of expertise in resident relations, property administration, and team leadership. Skilled in maintaining high standards of property maintenance, fostering positive resident interactions, and ensuring efficient operations. Seeking to leverage analytical and organizational skills in the open Analyst role.
Overview
8
8
years of professional experience
Work History
Resident Relations Coordinator
Sudberry Properties
08.2023 - Current
- Resident Guidance: In-depth knowledge of lease terms and rental policies. Property Tours: Conducting informative and engaging property tours. Showcasing property features to prospective tenants.
- Event Organization: Planning and organizing monthly social events. Enhancing community engagement through events.
- Customer Service: Providing excellent customer service to current and prospective tenants. Addressing tenant inquiries and concerns efficiently and in a timely manner.
- Community Building: Fostering a sense of community among residents. Creating a welcoming and inclusive environment.
- Marketing and Promotion: Promoting community events and property features. Attracting new tenants through effective marketing strategies.
- Administrative Skills: Managing rental documentation and lease agreements. Coordinating with property management for smooth operations.
Property Manager
The REMM Group
01.2019 - 12.2022
- Property Management: Fulfilled all responsibilities of a Property Manager with diligence and professionalism.
- Maintenance and Cleanliness: Maintained exceptional cleanliness standards within the office and property grounds.
- Customer Service: Managed incoming phone calls and assisted in-person guests, providing high-quality customer service.
- Communication Skills: Effective communication with tenants, staff, and visitors.
- Operational Efficiency: Ensured smooth daily operations of the property.
- Problem Solving: Addressed and resolved tenant issues promptly and effectively.
- Time Management: Prioritized tasks to ensure all responsibilities were completed efficiently.
Assistant Property Manager
Trinity Property Consultants
06.2016 - 01.2019
- Customer Service: Greeted tenants warmly and assisted with their inquiries.
- Tracking and Retention: Developed a tracking system for potential residents, identifying new retention opportunities.
- Performance Improvement: Achieved a 5-star Google review rating, increasing the property's overall rating by 1 point within a year.
- Administrative Support: Assisted the Property Manager with various duties, efficiently processing rent deposits and managing budgets.
- Communication Skills: Interacted effectively with tenants, potential residents, and staff.
- Organizational Skills: Maintained organized records and managed financial tasks.
- Analytical Skills: Identified trends and opportunities for resident retention and satisfaction.
- Team Collaboration: Worked collaboratively with the Property Manager and other team members.
Skills
- Analytical Abilities: Proficient in data entry and analysis
- Leadership: Demonstrated leadership in managing property teams and organizing resident events
- Bilingual Communication: Fluent in English and Spanish, adept at clear and effective communication
- Technical Proficiency: Skilled in Microsoft Word and other computer applications
- Organizational Skills: Highly organized with a proven track record of maintaining orderly and efficient work environments
- Confidentiality: Maintains a professional demeanor and ensures confidentiality in all interactions
- Proactivity: Proactive in identifying and resolving issues, ensuring smooth operations
- Customer Service: Excellent communication skills with a focus on resident satisfaction and retention
Timeline
Resident Relations Coordinator
Sudberry Properties
08.2023 - Current
Property Manager
The REMM Group
01.2019 - 12.2022
Assistant Property Manager
Trinity Property Consultants
06.2016 - 01.2019
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