Experienced with handling customer interactions and resolving issues promptly. Utilize communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Driver
Access
Los Angeles, CA
01.2024 - Current
Ensured timely and safe transportation of passengers, adhering to all traffic regulations.
Conducted regular vehicle inspections to maintain safety standards and operational efficiency.
Assisted passengers with boarding and disembarking, providing excellent customer service throughout journeys.
Collaborated with dispatchers to coordinate schedules and manage ride requests effectively.
Insurance Agent
Academy Insurance
12.2020 - 02.2023
Informed clients of policies and procedures
Resolved caller issues quickly and thoroughly
Obtained client information by answering telephone calls.
Advised customers about new products and assisted customers in determining best type product for needs.
Shipping and Receiving Clerk
OS4Labor
02.2020 - 11.2020
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Monitored scheduled shipment dates to achieve timely delivery expediting as necessary and communicating variances to customers.
Operated equipments such as electric pallet jack.
Wheelchair Agent
Airport Terminal Management
02.2017 - 09.2019
Transported over passengers per timeframe in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
Accepted passenger luggage and created and fixed bag labels to guarantee proper delivery
Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.