Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jasmine Rocha-Ortiz

Watsonville

Summary

Vocational Nursing Student at Unitek College with a set graduation date of June 2026. Experience working alongside adults with developmental disabilities as well as extensive customer service in a lead position. Eager to gain more knowledge in caregiving and geriatric care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Lead

Home Depot
09.2023 - 06.2025

-Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.

-Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.

-Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.

Program Instructor

New Perspectives Inc.
07.2022 - 08.2023

-Day program instructor for adults with autism/disabilities with the goal to integrate clients into the community based on their collective decisions.

-Strengthened bond between clients by being attentive to any developmental or hygienic needs.

-Customized outings to meet the diverse learning styles and preferences of clients.

Assistant Teacher

Mariposa Arts
09.2021 - 06.2022

-Fostered positive learning environment by promoting respect and collaboration among students.

-Created hands-on activities that encouraged critical thinking and problem-solving skills.

-Attended professional development workshops to enhance teaching skills.

Education

No Degree - Licensed Vocational Nursing

Unitek College
San Jose, CA
06-2026

High School Diploma -

Pajaro Valley High School
Watsonville
05-2022

Skills

  • Developmental Disabilities
  • documentation skills
  • client advocacy
  • hygiene and safety awareness

Certification

CPR certification

Drivers License

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Lead

Home Depot
09.2023 - 06.2025

Program Instructor

New Perspectives Inc.
07.2022 - 08.2023

Assistant Teacher

Mariposa Arts
09.2021 - 06.2022

No Degree - Licensed Vocational Nursing

Unitek College

High School Diploma -

Pajaro Valley High School
Jasmine Rocha-Ortiz