Jasmine Rico
Bakersfield
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Medical Assistant (Externship)
Comprehensive Care Clinic
11.2024 - 12.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Taking vital signs for patients included determining their height, weight, pulse oximetry, temperature, and respiration.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
Cashier
Vallarta Supermarket
02.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Customer Service Representative
Total Express Insurance Services
01.2021 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handling and processing customer's payments.
- Opening and closing the office, as well as cleaning and making sure our work space is presentable.
Education
No Degree - Medical Assisting
High Desert Medical College
2000 24th St, Bakersfield, CA12-2024
High School Diploma -
Mira Monte High School
1800 S Fairfax Rd, Bakersfield, CA 06-2021
Skills
- Bilingual
- Customer service
- Communication
- Problem Solving
- Time Management
- Active Listening
- Medical terminology knowledge
- Critical thinking
- Work ethic and integrity
- Professionalism and ethics
- Adaptability
- Team Player
Timeline
Medical Assistant (Externship)
Comprehensive Care Clinic
11.2024 - 12.2024
Cashier
Vallarta Supermarket
02.2022 - 07.2023
Customer Service Representative
Total Express Insurance Services
01.2021 - 07.2021
No Degree - Medical Assisting
High Desert Medical College
High School Diploma -
Mira Monte High School
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