Summary
Work History
Education
Skills
Timeline
Generic

Malik Salley

Los Angeles

Summary

Dedicated Customer Service Professional experienced in enhancing client communication and supporting skilled tradespeople to ensure project success. Delivered effective solutions through strong problem-solving abilities and a proactive approach. Committed to contributing to team success and advancing organizational objectives with a fresh perspective.

Work History

Trades Helper

DPWT (Department of Public Works & Transportation)
District Heights, MD
2024 - 2026
  • Supported skilled tradespeople in completing routine repairs and installations.
  • Assisted in operating tools and equipment for various maintenance tasks.
  • Utilized power tools safely and efficiently during specific tasks on job sites.
  • Identified basic mechanical issues under supervision of experienced staff, enhancing troubleshooting skills.
  • Liaised between skilled tradespeople and clients, ensuring clear communication on project updates and concerns.
  • Assisted in the training of new employees, fostering a supportive learning environment for professional growth.
  • Performed essential manual labor, supporting team efforts to accomplish tasks efficiently. and random jobs to help teams accomplish goals.

Janitor

Open Armms Inc.
Waldorf, MD
2015 - 2025
  • Maintained cleanliness and sanitation across facilities, ensuring safe environments for staff and visitors.
  • Operated cleaning equipment such as floor buffers and vacuums to perform daily maintenance tasks.
  • Assisted in inventory management of cleaning supplies, tracking usage and restocking.
  • Conducted regular inspections of facilities to ensure compliance with health and safety regulations.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Lawn Specialist

TruGreen
Upper Marlboro, MD
2023 - 2024
  • Assisted in application of fertilizers and pesticides to enhance lawn health.
  • Monitored and assessed lawn conditions to identify potential issues.
  • Provided exceptional customer service by addressing client inquiries and concerns.
  • Developed personalized lawn care plans based on customer needs and preferences.
  • Implemented best practices for weed control, improving overall service quality.
  • Conducted regular follow-ups with clients to ensure satisfaction and retention.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Promoted a healthy outdoor living space for clients by controlling weeds, pests, diseases effectively.

Service Porter

BMW
Suitland, MD
2021 - 2022
  • Assisted in vehicle preparation and presentation for customer delivery.
  • Coordinated with technicians to ensure timely completion of service tasks.
  • Supported customer service initiatives by addressing inquiries and providing assistance.
  • Operated diagnostic equipment to assist in identifying vehicle issues effectively.
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
  • Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.

Service Advisor

BMW
Suitland, MD
2021 - 2022
  • Assisted customers in understanding service needs and options for vehicle maintenance.
  • Coordinated service appointments, ensuring efficient use of technician time and resources.
  • Managed customer inquiries, providing timely updates on service progress and completion.
  • Communicated with technicians to relay customer concerns and service requirements accurately.

Sales Associate

Target
Waldorf, MD
2019 - 2020
  • Provided exceptional customer service by addressing concerns and resolving issues promptly.
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated cash register efficiently, processing transactions accurately and quickly.
  • Collaborated with team members to achieve departmental goals and maintain store organization.
  • Stocked shelves and organized displays to ensure product availability and visual appeal.
  • Handled inventory management tasks, including receiving shipments and conducting audits.

Floor Lead

Macys Department Store
Arlington, VA
2017 - 2019
  • Trained and mentored team members on customer service best practices and product knowledge.
  • Managed inventory control processes, optimizing stock levels and reducing discrepancies.
  • Coordinated merchandise displays, enhancing visual appeal and driving customer engagement.
  • Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
  • Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.

Education

High School Diploma -

Westlake High School
Waldorf, MD

No Degree - Business Management

Alcorn State University
Lorman, MS

Skills

  • Mechanical aptitude
  • Basic electrical knowledge
  • Preventative maintenance
  • Hand and power tools
  • Hand tool proficiency
  • Loading and unloading
  • Physical endurance
  • Detail orientation
  • Adaptability
  • Team collaboration
  • Onsite communication

Timeline

Trades Helper

DPWT (Department of Public Works & Transportation)
2024 - 2026

Janitor

Open Armms Inc.
2015 - 2025

Lawn Specialist

TruGreen
2023 - 2024

Service Porter

BMW
2021 - 2022

Service Advisor

BMW
2021 - 2022

Sales Associate

Target
2019 - 2020

Floor Lead

Macys Department Store
2017 - 2019

High School Diploma -

Westlake High School

No Degree - Business Management

Alcorn State University

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Malik Salley