Jasmine Reyes
Blacklick
Summary
Highly motivated and excited to help people, able to work independently and as part of a team, with experience in delivering exceptional service. Skilled in building strong client relationships, resolving issues, and exceeding customer expectations. Seeking to leverage expertise to contribute to the success of Alorica. Summary of Qualifications: - Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 4 years of comprehensive experience in recording vital signs, collecting specimens, and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Action-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized keeping supplies stocked and equipment sterilized for use.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
DaVita Dialysis
04.2018 - 01.2022
- Building trust and nurturing positive relationships with patients.
- Ability to address 80 patient inquiries via phone, email, live chat, and Zoom per day. Continue positive attitudes to ensure outstanding levels of customer satisfaction
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Excellent problem-solving abilities, capable of analyzing complex situations and implementing appropriate solutions
- Preparing dialysis machines, monitoring patients’ vital signs, administering medications, and assisting with patient mobility and comfort.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals
General Manager
Golden Corral Buffet & Grill
08.2013 - 01.2018
- Continuous improvement, staying updated with product knowledge and best practices in customer service
- Route inquiries needing further investigation ensuring appropriate department and conduct routine research as needed.
- Collaborated effectively with team members to identify beneficial opportunities.
- Developed and implemented strategies to increase sales by 10 percent and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations
Education
Medical Billing & Coding Certificate -
Purdue University Global
West Lafayette, IN10.2022
Manager Certification Program -
Golden Corral Corporation
Charlotte, North Carolina11.2014
High School Diploma -
Groveport Madison High School
Hamilton, Groveport Ohio06.2012
Skills
- Complex Problem-Solving
- Patient-focused
- Interdisciplinary Care
- Message Delivery
- Customer Experience
- Energetic & passionate
- Non-Medical Supply Storage
Timeline
Patient Care Technician
DaVita Dialysis
04.2018 - 01.2022
General Manager
Golden Corral Buffet & Grill
08.2013 - 01.2018
Medical Billing & Coding Certificate -
Purdue University Global
Manager Certification Program -
Golden Corral Corporation
High School Diploma -
Groveport Madison High School
Similar Profiles
Raven FunesRaven Funes
LICENSED PRACTICAL NURSE at DaVita Dialysis CorporationLICENSED PRACTICAL NURSE at DaVita Dialysis Corporation
CORI GOFFCORI GOFF
Charge Nurse/Clinic Coordinator at Davita DialysisCharge Nurse/Clinic Coordinator at Davita Dialysis
Isabella AndresIsabella Andres
Patient Care Technician at Davita DialysisPatient Care Technician at Davita Dialysis
Kiera CraigKiera Craig
Administrative Assistant at DaVita DialysisAdministrative Assistant at DaVita Dialysis
Tallyn HicksTallyn Hicks
RN Clinical Director Health Equity at Nationwide Children's HospitalRN Clinical Director Health Equity at Nationwide Children's Hospital