Jasmine Perry
Artesia
Summary
Ambitious Customer Service Representative with 7 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
Overview
7
7
years of professional experience
Work History
Caregiver, Special Needs
OneWell
03.2024 - Current
- Handled [Number] calls per [Timeframe] to address customer inquiries and concerns
- Maintained excellent attendance record, consistently arriving to work on time
- Increased customer satisfaction by resolving Member Service issues.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Local Manager
Cherry Hill Photography
11.2023 - 02.2024
- Improved team productivity by implementing efficient workflow processes and time management techniques.
- Maintained a safe work environment by enforcing safety guidelines and addressing potential hazards promptly.
- Collaborated with upper management to establish goals and objectives aligned with the company''s mission and vision statements.
Call Center Agent
Advantmed LLC
08.2018 - 05.2019
- Reviewed charts and flagged incomplete or inaccurate information
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
- Input data into computer programs and filing systems
- Obtained patient releases for dissemination of information
- Adhered to all facility, company and legal guidelines
- Audited records for accuracy.
Cashier
Spread Mediterranean
10.2017 - 01.2018
- Reviewed and resolved differences between accounting information and cash drawer
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Education
High School Diploma -
View Park Preparatory Accelerated High School
Bachelor of Arts - Computer Software And Media Applications
California State University, Northridge
05.2018
Skills
- Member services
- Medical office administration
- Medical Records Management
- Data Entry
- Computer proficiency
- Records review
- Benefits guidelines
- Medical insurance
- Basic medical knowledge
- Medical research
- Transcription of medical notes
- Credit card processing
Timeline
Caregiver, Special Needs
OneWell
03.2024 - Current
Local Manager
Cherry Hill Photography
11.2023 - 02.2024
Call Center Agent
Advantmed LLC
08.2018 - 05.2019
Cashier
Spread Mediterranean
10.2017 - 01.2018
High School Diploma -
View Park Preparatory Accelerated High School
Bachelor of Arts - Computer Software And Media Applications
California State University, Northridge
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