Jasmine Perez
Los Angeles
Summary
Enthusiastic and reliable customer service professional with a friendly, outgoing personality, and a passion for creating memorable guest experiences. Skilled in managing fast-paced environments, ensuring safety and efficiency, and providing excellent communication. Known for being dependable, team-oriented, and skilled in working under pressure, as well as adapting to new situations and challenges to best enhance the company.
Overview
1
1
year of professional experience
Work History
Victorias Secret PINK
Downey
09.2018 - 01.2019
- Maintained visual standards by organizing merchandise displays on the sales floor.
- Engaged with customers to provide exceptional service and address inquiries effectively.
- Stocked shelves and replenished inventory to ensure product availability for shoppers.
- Collaborated with team members to achieve daily sales targets and enhance customer experience.
- Participated in store promotions by setting up displays and informing customers of offers.
- Trained new associates on store policies, procedures, and customer service techniques.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Adhered to company initiatives and achieved established goals.
Cashier/Retail Sales Associate
Michaels Craft Store
South Gate
04.2018 - 07.2018
- Performed store opening and closing duties
- Collaborated with team members to ensure smooth store operations during peak hours.
- Assisted in inventory management by restocking shelves and monitoring stock levels.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Resolved customer complaints through effective communication and support.
- Maintained accurate records of customer interactions and transactions.
- Provided feedback to management on customer preferences and trends.
- Managed time efficiently during high-volume service periods.
Education
High School Diploma -
Animo Pat Brown Charter HS
Los Angeles06-2017
Bachelor of Arts - Criminal Justice Minor Psychology
California State University, Fullerton
Fullerton, CASkills
- Customer engagement
- Team collaboration
- Customer service
- Conflict resolution
- Time management
- Product knowledge
- Customer relations
- Problem-solving
- Multitasking
- Organizational skills
- Friendly, positive attitude
- Feedback communication
- Positive attitude
- Bilingual, Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Victorias Secret PINK
09.2018 - 01.2019
Cashier/Retail Sales Associate
Michaels Craft Store
04.2018 - 07.2018
High School Diploma -
Animo Pat Brown Charter HS
Bachelor of Arts - Criminal Justice Minor Psychology
California State University, Fullerton