Jasmine Perez
Woodbridge,ON
Summary
To secure a part-time position in serving, leveraging my extensive experience in customer service and hospitality to contribute to a dynamic and professional environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender/Supervisor
St. Louis Bar and Grill
10.2022 - Current
- Opened and managed bar operations Monday-Saturday, ensuring seamless service and efficient inventory management.
- Handled daily inventory, cash till reconciliation, and bar/restaurant cleanliness.
- Prepared for and managed lunch and afternoon rushes, ensuring readiness for evening staff.
- Delivered high-quality service with respectful and friendly communication while serving customers, taking calls, and handling online orders.
- Demonstrated efficiency and speed in managing the bar independently.
- Ensured both regular and new guests received equal exceptional service.
- Trained new staff on bar operations and customer service standards.
- Implemented upselling techniques to boost sales and enhance guest experiences.
- Maintained compliance with health and safety regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess/Server
Captains Boil
09.2021 - 03.2022
- Provided a warm welcome to customers, creating a positive and memorable experience.
- Met and anticipated customer service needs quickly, professionally, and accurately.
- Build trusted relationships with customers, connecting with them on a personal level.
- Delivered high-quality service with strong attention to detail.
- Addressed guest inquiries, concerns, and requests promptly and efficiently.
- Fostered respectful ad trusted working relationships with coworkers.
- Managed multiples tables simultaneously, ensuring timely service and guest satisfaction.
- Assisted in the coordination of private events and large group bookings.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess/Server Assistant
Mythology
08.2019 - 02.2020
- Prepared for service by organizing tables and assigning reservations.
- Engaged with guests, taking their coats and guiding them to their tables.
- Memorized daily specials and presented them to guests.
- Delivered food to tables. educating guests on preparation methods and ingredients.
- Assisted with taking orders and serving tables during understaffed periods.
- Collaborated with kitchen staff to ensure accurate and timely food delivery.
- Provided feedback to management on guests preferences and service improvements.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Lead Hostess/Server Assistant
Hoops Sports Bar
09.2017 - 11.2018
- Maintained and organized the entrance area to enhance its appeal.
- Communicated clearly and effectively with guests, providing guidance and creating a welcoming atmosphere.
- Assisted servers by writing guests orders during high volumes.
- Trained several hostess.
- Guided groups of families to appropriate tables and engaged children with creative activities.
- Assisted in serving children and explaining food preparation in an imaginative manner.
- Developed seating plans to optimize server efficiency and guest comfort.
- Implemented promotional activities to increase food traffic and customer engagment.
Education
St. Basil-the-Great College School
06.2016
Skills
- Proven ability to handle nigh volume service environments in the hospitality industry
- Exceptional patience, understanding, and authenticity in customer interactions
- Highly intuitive and self-aware, with positive and light-hearted demeanor
- Open-minded and creative, with a good sense of humor
- Excellent listening and communication skills, coupled with strong analytical capabilities
- Effective ar working independently, collaboratively in team settings, and thriving in fast-past environments
Certification
- Smart Serve
- Food Handlers
Languages
Spanish (intermediate)
Timeline
Server/Bartender/Supervisor
St. Louis Bar and Grill
10.2022 - Current
Hostess/Server
Captains Boil
09.2021 - 03.2022
Hostess/Server Assistant
Mythology
08.2019 - 02.2020
Lead Hostess/Server Assistant
Hoops Sports Bar
09.2017 - 11.2018
St. Basil-the-Great College School
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