JASMINE OWEN-REECE
Vancouver
Summary
Dedicated and energetic hospitality professional with 15 years of experience in event promotions, guest services, and sales. Strong background in conflict resolution, problem-solving, and teamwork, with a proven ability to remain calm and composed under pressure. Passionate about travel and creating a welcoming atmosphere for passengers. Excited to bring hospitality expertise, enthusiasm, and professionalism to a dynamic airline team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Event Manager
Gherks Photobooth
05.2023 - Current
- Oversee the planning, coordination and execution of Photobooth services at various events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Handled software troubleshooting, maintaining excellent customer service and fostering established customer relationships.
Floor Manager
Old Spaghetti Factory
08.2021 - 11.2023
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving both sales and labour targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 90+ employees to maintain smooth-running operations of restaurant.
Supervisor/ Bartender/ Server
Cliffhouse Restaurant & Bar
09.2018 - 09.2021
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Cedar Cottage Pub
08.2017 - 09.2018
- Demonstrated strong multitasking skills by managing dozens of tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers. Handled cash transactions accurately, contributing to balanced daily financial reports.
Salesperson/ Demo
Red Crown
06.2015 - 03.2018
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Engaged customers in social conversations to create a pleasant and enjoyable tasting experience.
- Logged reports, expenses, receipts, and sales in company database.
Education
Some College (No Degree) - Counselling Psychology
Vancouver College of Counsellor Training
Skills
- Ability to Multitask
- Excellent Time Management
- Friendly Customer Service
- Conflict Resolution
- Highly Organized and Efficient
- Working Under Pressure
- Clear Communication
- Employee Management
Certification
- Serving It Right
- Food Safe Certification- Level 1
- First Aid- Level 1
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Event Manager
Gherks Photobooth
05.2023 - Current
Floor Manager
Old Spaghetti Factory
08.2021 - 11.2023
Supervisor/ Bartender/ Server
Cliffhouse Restaurant & Bar
09.2018 - 09.2021
Server
Cedar Cottage Pub
08.2017 - 09.2018
Salesperson/ Demo
Red Crown
06.2015 - 03.2018
- Serving It Right
- Food Safe Certification- Level 1
- First Aid- Level 1
Some College (No Degree) - Counselling Psychology
Vancouver College of Counsellor Training
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