JASMINE OWEN-REECE
Vancouver,Canada
Summary
Well rounded and energetic professional, with 15 years of experience working in hospitality including restaurants, casual pubs, cafes and fine dining. Knowledgeable team player accustomed to working in fast-paced environments that can creatively and quickly solve problems, without sacrificing service quality. Looking to continue a passionate career in hospitality with a goal of advancement into a leadership position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Floor Manager
Old Spaghetti Factory
08.2021 - 11.2023
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving both sales and labour targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 90+ employees to maintain smooth-running operations of restaurant.
Supervisor/ Bartender/ Server
Cliffhouse Restaurant & Bar
09.2018 - 09.2021
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Cedar Cottage Pub
08.2017 - 09.2018
- Demonstrated strong multitasking skills by managing dozens of tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.Handled cash transactions accurately, contributing to balanced daily financial reports.
Salesperson/ Demo
Red Crown
06.2015 - 03.2018
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Engaged customers in social conversations to create a pleasant and enjoyable tasting experience.
- Logged reports, expenses, receipts, and sales in company database.
Supervisor/ Server
Chau Veggie
04.2015 - 08.2017
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Support/ Outreach
Young and Raw
04.2014 - 09.2016
- Managed high-volume inbound emails, providing exceptional service to customers in need of assistance.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Troubleshot and resolved customer complaints and issues.
- Generated new guest bloggers to diversify content and expand audience reach.
- Proofread edited, and revised content as needed to maintain accuracy and high quality standards.
Education
Counselling Psychology
Vancouver College of Counsellor Training
Vancouver, BC09.2017
Skills
- Ability to Multitask
- Excellent Time Management
- Friendly Customer Service
- Conflict Resolution
- Highly Organized and Efficient
- Working Under Pressure
- Clear Communication
- Employee Management
Certification
- Serving It Right
- Food Safe Certification- Level 1
- First Aid- Level 1
Timeline
Floor Manager
Old Spaghetti Factory
08.2021 - 11.2023
Supervisor/ Bartender/ Server
Cliffhouse Restaurant & Bar
09.2018 - 09.2021
Server
Cedar Cottage Pub
08.2017 - 09.2018
Salesperson/ Demo
Red Crown
06.2015 - 03.2018
Supervisor/ Server
Chau Veggie
04.2015 - 08.2017
Customer Support/ Outreach
Young and Raw
04.2014 - 09.2016
Counselling Psychology
Vancouver College of Counsellor Training
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