Jasmine Norman
Langley
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
Belmont Physiotherapy and Health Clinic
12.2023 - 10.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Performed various administrative tasks by filing, copying and faxing documents.
Server
Moxie's Grill & Bar
01.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Dental Assistant
Astra Orthodontics ( Dr. Sandra Tai Inc.)
06.2021 - 12.2022
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Dental Receptionist
Pure Orthodontics
04.2020 - 06.2021
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
Administrative Assistant
Leon's Furniture
01.2019 - 09.2019
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
American Airlines
12.2015 - 12.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Diploma - Medical Office Assistant
Vancouver Community College
Vancouver, BC04.2019
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Positive attitude
- Phone and email etiquette
- Appointment coordination
Languages
English
Full Professional
Timeline
Medical Office Assistant
Belmont Physiotherapy and Health Clinic
12.2023 - 10.2024
Server
Moxie's Grill & Bar
01.2023 - 11.2023
Dental Assistant
Astra Orthodontics ( Dr. Sandra Tai Inc.)
06.2021 - 12.2022
Dental Receptionist
Pure Orthodontics
04.2020 - 06.2021
Administrative Assistant
Leon's Furniture
01.2019 - 09.2019
Customer Service Representative
American Airlines
12.2015 - 12.2017
Diploma - Medical Office Assistant
Vancouver Community College
Similar Profiles
Har Amrit Pal KahlonHar Amrit Pal Kahlon
Physiotherapist at Apex Physiotherapy And Health ClinicPhysiotherapist at Apex Physiotherapy And Health Clinic
Elizabeth TrovatoElizabeth Trovato
Physiotherapist Assistant at Health Max Physiotherapy ClinicPhysiotherapist Assistant at Health Max Physiotherapy Clinic
Analyn ArguellesAnalyn Arguelles
Physiotherapist at Regina Sports and Physiotherapy Clinic (Lifemark Health)Physiotherapist at Regina Sports and Physiotherapy Clinic (Lifemark Health)