Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Navarrette

Orange

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

13
13
years of professional experience

Work History

Human Resources Manager

One Source Property Services Inc.
11.2019 - Current
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Processed employee claims involving performance issues and harassment.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

Customer Service Specialist

Big Brothers Big Sister Of Orange County
04.2017 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing mentors, volunteers, and child needs and resolving concerns.
  • Resolved concerns with products or services to help with retention of children and mentors.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained and managed customer files and databases.
  • Reached out to families to enroll children in mentorship program.
  • Collaborated with city of Santa Ana and other local non-profits to promote mentorship programs and offer community resources.

Retail Sales Associate

Ann Taylor Loft
08.2010 - 08.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Certificate - Human Resources Management

California State University - Fullerton
Fullerton, CA
12.2020

Bachelor of Arts - Psychology

California State University - Fullerton
Fullerton, CA
05.2016

Skills

  • Legal Compliance
  • Succession Planning
  • Policy Enforcement
  • Compensation Structuring
  • New Employee Orientation
  • Performance Assessment
  • Staff Management
  • Recordkeeping
  • Employee Relations
  • Labor Relations
  • Benefits Administration
  • Recruitment
  • Training and Mentoring
  • Employee Onboarding
  • Employee Handbook Development
  • Compliance
  • Human Resources Operations

Timeline

Human Resources Manager

One Source Property Services Inc.
11.2019 - Current

Customer Service Specialist

Big Brothers Big Sister Of Orange County
04.2017 - 01.2020

Retail Sales Associate

Ann Taylor Loft
08.2010 - 08.2015

Certificate - Human Resources Management

California State University - Fullerton

Bachelor of Arts - Psychology

California State University - Fullerton

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Jasmine Navarrette