Jasmine Najjar
Edmonton,Canada
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Sales Associate/Sales Lead Keyholder
Supplement World St. Albert
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Server
Cactus Club Cafe Jasper Avenue
08.2022 - 07.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Service Advisor
Go Nissan North
01.2023 - 08.2023
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Server / Lounge Server /Manager on Duty
Earls Tin Palace
08.2019 - 08.2022
- Increased sales significantly by upselling higher-end products to customers.
- Started off as a host, moved onto a server 6 months later
- Lounge Server experience
- Cultivated warm relationships with regular customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Ice Cream Scooper/Cashier
Marble Slab
03.2019 - 08.2019
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Monitored amounts of each ice cream flavor and replaced when depleted.
Cashier, Manager
Shish Shawarma
06.2018 - 09.2018
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Bachelor of Arts - Political Sciences/Sociology+Criminology
MacEwan University
Edmonton, AB06.2024
Skills
- Servers expertise
- Communication Skills
- Three Languages
- People person
- Responsible
- Well under-pressure
- Strategic Planning
- Staff Development
- Clerical Support
Timeline
Sales Associate/Sales Lead Keyholder
Supplement World St. Albert
09.2024 - Current
Service Advisor
Go Nissan North
01.2023 - 08.2023
Server
Cactus Club Cafe Jasper Avenue
08.2022 - 07.2024
Server / Lounge Server /Manager on Duty
Earls Tin Palace
08.2019 - 08.2022
Ice Cream Scooper/Cashier
Marble Slab
03.2019 - 08.2019
Cashier, Manager
Shish Shawarma
06.2018 - 09.2018
Bachelor of Arts - Political Sciences/Sociology+Criminology
MacEwan University
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