Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Jasmine Moore

Vancouver,Canada

Summary

Strategic-thinking professional with several years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, empowering staff, and developing growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Development Manager

Frilly Lilly
Vancouver, Canada
02.2021 - 06.2025
  • Directed operations across four retail locations personally, and Head Office locations, overseeing staffing, payroll, and business performance for over 100 employees.
  • Developed growth opportunities and career pathways, empowering employees to exceed goals, and deliver measurable results.
  • Achieved department objectives by managing staff performance, setting clear expectations, and evaluating activities against business targets.
  • Delivered constructive coaching and feedback, improving employee productivity, and strengthening team culture.
  • Led full-cycle recruitment, including reviewing resumes, interviewing, and hiring top talent to build high-performing teams.
  • Designed and facilitated targeted sales training, equipping staff with effective communication strategies to enhance client experience, and drive revenue.
  • Planned and delivered company-wide weekly workshops, ensuring consistent performance standards, and operational alignment across all locations.

Senior Finance Manager

Cactus Credit
Vancouver, Canada
02.2020 - 03.2021
  • Oversaw financial operations and client credit improvement programs, ensuring compliance and accuracy in all transactions.
  • Analyzed client credit histories and provided tailored solutions, helping customers restore and build financial health.
  • Prepared month-end accruals, journal vouchers, and reconciliations, supporting accurate and timely reporting.
  • Built and maintained strong client relationships, delivering high-quality service in a fast-paced, high-volume environment.
  • Collaborated with cross-functional teams to improve workflows and streamline financial processes.

Account Manager

Lululemon Corporate Office
Vancouver, Canada
02.2018 - 02.2020
  • Managed client accounts, updating contracts, tracking pricing changes, and maintaining accurate records.
  • Analyzed client feedback and implemented process improvements, increasing satisfaction and strengthening retention.
  • Communicated new promotions, product launches, and company updates to clients, supporting brand engagement.
  • Recommended tailored solutions based on client needs, improving customer loyalty and long-term partnerships.

Personal Loan Specialist

Canada Drives
Vancouver, British Columbia
02.2017 - 01.2019
  • Administered exceptional customer service in a high-volume call center, guiding clients through personal loan applications with accuracy and professionalism.
  • Maintained an average of 45+ loan sales per month, consistently exceeding performance targets and earning recognition as a top sales achiever.
  • Utilized Salesforce, Google Sheets, Microsoft Word, Five9, and other platforms to manage client data, track performance, and ensure compliance.
  • Built rapport with diverse clients, delivering tailored financial solutions, while maintaining high customer satisfaction.
  • Recognized as a monthly top performer, contributing to overall team sales goals and company growth.

Education

Professional Counselling Diploma - Professional Counseling

Rhodes College
Vancouver, BC
11.2022

High School Diploma -

St. Patricks Regional
Vancouver, BC
05-2015

Skills

  • Effective communication skills
  • Team leadership
  • Problem Solving
  • Business administration
  • Training development and mentoring
  • Conflict resolution
  • Relationship development
  • Relationship building and rapport
  • Account management
  • Salesforce management

Certification

  • Professional Counselling Diploma
  • Certified Life Coach Diploma
  • Wellness Counselling Diploma

Volunteer Experience

  • Prep Cook, Tenth Church/Homeless Shelter, Vancouver, BC, 01/01/12, Present
  • Event Planning Volunteer, Red Cross Rainbow Refugee, Vancouver, BC, 01/01/18, 01/31/20
  • Recreation Leader, YMCA Community Center, Vancouver, BC, 03/01/16, 03/31/17

Timeline

Business Development Manager

Frilly Lilly
02.2021 - 06.2025

Senior Finance Manager

Cactus Credit
02.2020 - 03.2021

Account Manager

Lululemon Corporate Office
02.2018 - 02.2020

Personal Loan Specialist

Canada Drives
02.2017 - 01.2019

Professional Counselling Diploma - Professional Counseling

Rhodes College

High School Diploma -

St. Patricks Regional

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Jasmine Moore