Jasmine Moore
Vancouver,Canada
Summary
Strategic-thinking professional with several years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, empowering staff, and developing growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Manager
Frilly Lilly
Vancouver, Canada
02.2021 - 06.2025
- Directed operations across four retail locations personally, and Head Office locations, overseeing staffing, payroll, and business performance for over 100 employees.
- Developed growth opportunities and career pathways, empowering employees to exceed goals, and deliver measurable results.
- Achieved department objectives by managing staff performance, setting clear expectations, and evaluating activities against business targets.
- Delivered constructive coaching and feedback, improving employee productivity, and strengthening team culture.
- Led full-cycle recruitment, including reviewing resumes, interviewing, and hiring top talent to build high-performing teams.
- Designed and facilitated targeted sales training, equipping staff with effective communication strategies to enhance client experience, and drive revenue.
- Planned and delivered company-wide weekly workshops, ensuring consistent performance standards, and operational alignment across all locations.
Senior Finance Manager
Cactus Credit
Vancouver, Canada
02.2020 - 03.2021
- Oversaw financial operations and client credit improvement programs, ensuring compliance and accuracy in all transactions.
- Analyzed client credit histories and provided tailored solutions, helping customers restore and build financial health.
- Prepared month-end accruals, journal vouchers, and reconciliations, supporting accurate and timely reporting.
- Built and maintained strong client relationships, delivering high-quality service in a fast-paced, high-volume environment.
- Collaborated with cross-functional teams to improve workflows and streamline financial processes.
Account Manager
Lululemon Corporate Office
Vancouver, Canada
02.2018 - 02.2020
- Managed client accounts, updating contracts, tracking pricing changes, and maintaining accurate records.
- Analyzed client feedback and implemented process improvements, increasing satisfaction and strengthening retention.
- Communicated new promotions, product launches, and company updates to clients, supporting brand engagement.
- Recommended tailored solutions based on client needs, improving customer loyalty and long-term partnerships.
Personal Loan Specialist
Canada Drives
Vancouver, British Columbia
02.2017 - 01.2019
- Administered exceptional customer service in a high-volume call center, guiding clients through personal loan applications with accuracy and professionalism.
- Maintained an average of 45+ loan sales per month, consistently exceeding performance targets and earning recognition as a top sales achiever.
- Utilized Salesforce, Google Sheets, Microsoft Word, Five9, and other platforms to manage client data, track performance, and ensure compliance.
- Built rapport with diverse clients, delivering tailored financial solutions, while maintaining high customer satisfaction.
- Recognized as a monthly top performer, contributing to overall team sales goals and company growth.
Education
Professional Counselling Diploma - Professional Counseling
Rhodes College
Vancouver, BC11.2022
High School Diploma -
St. Patricks Regional
Vancouver, BC05-2015
Skills
- Effective communication skills
- Team leadership
- Problem Solving
- Business administration
- Training development and mentoring
- Conflict resolution
- Relationship development
- Relationship building and rapport
- Account management
- Salesforce management
Certification
- Professional Counselling Diploma
- Certified Life Coach Diploma
- Wellness Counselling Diploma
Volunteer Experience
- Prep Cook, Tenth Church/Homeless Shelter, Vancouver, BC, 01/01/12, Present
- Event Planning Volunteer, Red Cross Rainbow Refugee, Vancouver, BC, 01/01/18, 01/31/20
- Recreation Leader, YMCA Community Center, Vancouver, BC, 03/01/16, 03/31/17
Timeline
Business Development Manager
Frilly Lilly
02.2021 - 06.2025
Senior Finance Manager
Cactus Credit
02.2020 - 03.2021
Account Manager
Lululemon Corporate Office
02.2018 - 02.2020
Personal Loan Specialist
Canada Drives
02.2017 - 01.2019
Professional Counselling Diploma - Professional Counseling
Rhodes College
High School Diploma -
St. Patricks Regional