Jasmine Moore
Hayward
Summary
Experienced Security Officer with a strong track record in incident investigation and emergency response at Sunstates Security. Demonstrated success in enhancing safety protocols and formulating effective security policies. Recognized for strong communication skills and teamwork, ensuring a secure environment while delivering exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Sunstates Security
Menlo Park
11.2024 - 05.2025
- Maintained accurate logs of all security related activities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Checked for safety hazards and took corrective action when necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Performed first aid and CPR when necessary during emergency situations.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted in the development and implementation of security policies and procedures.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Monitored surveillance cameras and responded to suspicious activity.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Responded to alarms and conducted investigations as required.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Enforced access control measures in accordance with established procedures.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Observed patrons and customers to quickly address security situations.
Social Worker
County Of Alameda Human Resources Agency
Oakland
08.2023 - 04.2025
- Provided supportive counseling services for victims of abuse or neglect.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assessed safety risks for children living at home or in foster care settings.
- Developed individualized service plans with clients to address their identified goals.
- Facilitated group therapy sessions for clients with similar issues or experiences.
- Provided crisis intervention services to individuals in need.
- Provided direct clinical social work services to individuals and families in a mental health setting.
- Collaborated with family members to provide comprehensive support services to clients.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Participated in professional development activities such as seminars, workshops, trainings.
- Educated clients about the impact of trauma on mental health and well-being.
- Maintained accurate records of client progress and interactions according to agency standards.
- Participated in court proceedings related to cases involving children or vulnerable adults.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
Project Engineer
Build Group
Oakland
03.2019 - 07.2023
- Conducted regular inspections at job sites in order to monitor safety protocols being followed by contractors.
- Managed multiple projects simultaneously while meeting deadlines and budget constraints.
- Resolved conflicts between vendors, contractors, internal staff or other stakeholders related to project objectives.
- Reviewed blueprints, drawings and specifications for accuracy and completeness prior to construction commencement.
- Negotiated contracts with suppliers and vendors to obtain best pricing and maintain quality standards.
- Coordinated with stakeholders to define project scope, objectives and deliverables.
- Monitored work performance against established milestones ensuring adherence to approved schedules.
- Managed resources such as equipment, materials, personnel and subcontractors to achieve project goals.
- Developed and implemented project plans, schedules and budgets.
- Identified cost saving measures that could be implemented without compromising safety or quality standards during the project life cycle.
- Performed quality assurance checks on all deliverables prior to submission.
- Coordinated with team members to ensure timely completion of tasks.
- Assigned tasks to personnel based on their skill sets and monitored progress to ensure timely completion.
- Interacted with clients to interpret needs and requirements.
- Supervised installation of materials and equipment for compliance with drawings and specifications.
Security Officer
Allied Universal Security Services
San Francisco
07.2019 - 03.2021
- Documented precise records of all security-related activities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Checked for safety hazards and took corrective action when necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Performed first aid and CPR when necessary during emergency situations.
- Assisted with crowd control during large events held at the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted in the development and implementation of security policies and procedures.
- Monitored surveillance cameras and responded to suspicious activity.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Enforced access control measures in accordance with established procedures.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Observed patrons and customers to quickly address security situations.
- Searched individuals and baggage for weapons and other prohibited items.
- Reported safety hazards for remediation response.
- Monitored premises and recorded activity in daily officer reports.
Administrative Assistant
Microsoft
San Jose
01.2019 - 11.2020
- Processed invoices for payment using accounting software applications.
- Facilitated communication between different departments within the organization.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed database systems containing customer contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Conducted research on various topics as requested by management.
- Handled confidential documents in an organized fashion according to established protocol.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Greeted visitors and provided general information about the company.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed office supplies inventory and placed orders when necessary.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
- Compiled data from various sources into organized reports for review by management team.
- Answered questions from customers regarding products and services offered by the company.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Proofread content for typo-free emails and documentation.
- Directed customer inquiries to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Sales Associate
Louis Vuitton Americas
Stanford
10.2016 - 08.2018
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in market place.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
Cashier
Burlington
Fremont
02.2012 - 12.2016
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Used suggestive selling techniques to promote add-on sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
San Mateo High School
San Mateo, CA06-2011
Some College (No Degree) - Business Administration and Management
College of San Mateo
San Mateo, CASkills
- Surveillance monitoring
- Incident investigation
- Access control
- Emergency response
- Safety inspections
- Report writing
- First aid
- Conflict resolution
- Effective communication
- Team collaboration
- Attention to detail
- Problem solving
- Customer service
- Policy development
- Security guard license
- Crisis management
- Metal detector operation
- Hazardous materials response
- Theft prevention training
- Fire safety training
- Fluent in English
- Active shooter training
- Incident reporting
- Point of sale operation
- Cash handling
- Inventory management
- Sales reporting
- Visual merchandising
- Product knowledge
- Complaint resolution
- Team leadership
- Customer engagement
- Store cleaning
- Store opening and closing
- ID verification
- Merchandise loading and unloading
- Promotion and discount strategies
- POS systems
- Teamwork and collaboration
- Construction safety
- Quality assurance
- Project management
- Technical documentation
- Risk assessment
- Blueprint reading
- Construction management
- Material selection
- Quality control
- Job material ordering
Certification
- guard card license 6347274
Timeline
Security Officer
Sunstates Security
11.2024 - 05.2025
Social Worker
County Of Alameda Human Resources Agency
08.2023 - 04.2025
Security Officer
Allied Universal Security Services
07.2019 - 03.2021
Project Engineer
Build Group
03.2019 - 07.2023
Administrative Assistant
Microsoft
01.2019 - 11.2020
Sales Associate
Louis Vuitton Americas
10.2016 - 08.2018
Cashier
Burlington
02.2012 - 12.2016
High School Diploma -
San Mateo High School
Some College (No Degree) - Business Administration and Management
College of San Mateo