Juan Soto Hernandez
Los Angeles
Summary
Detail-oriented event staff member with expertise in managing event logistics and optimizing workflow efficiency. Known for strong teamwork and customer service skills, contributing to seamless event execution and enhanced guest experiences. I'm also equipped with strong problem solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Event Staff Member
Los Angeles Convention Center
Los Angeles, CA
10.2021 - Current
- Coordinated event logistics, ensuring seamless execution of conventions and trade shows.
- Assisted in setup and teardown of event spaces, optimizing workflow efficiency.
- Managed attendee registrations, providing exceptional customer service during high-traffic events.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Analyzed parking patterns to optimize space allocation during peak hours and events.
- Answered general questions about parking fees, facilities, and directions.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
Customer Service Associate Cashier
Los Angeles Zoo
Los Angeles, CA
05.2021 - 09.2021
- Processed customer transactions efficiently using POS system
- Assisted customers with inquiries and provided product information
- Maintained cleanliness and organization of cashier station
- Handled cash, credit, and gift card transactions accurately
- Collaborated with team members to enhance customer experience
- Resolved customer complaints in a professional manner
- Educated patrons on zoo exhibits and events for improved engagement
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
Warehouse Associate
Major Artist Clothing
Los Angeles, CA
09.2019 - 12.2020
- Maintained organized storage areas, optimizing space for better accessibility.
- Prepared and packaged orders for shipment, adhering to quality standards.
- Collaborated with team members to meet daily production goals consistently.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Packaged merchandise for shipment, ensuring proper labeling and protection during transit.
- Provided exceptional customer service while assisting clients in locating desired products within the warehouse store setting.
Education
High School Diploma -
RFK Community School
Los Angeles, CASkills
- Strong teamwork
- Event setup and breakdown
- Guest relations
- Brand marketing
- Creativity and innovation
- Sales experience
- Fundraising events
- Budgeting and finance
- Marketing and promotion
- Customer support
- Time management
- Ticket collection
- Strong work ethic
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Event Staff Member
Los Angeles Convention Center
10.2021 - Current
Customer Service Associate Cashier
Los Angeles Zoo
05.2021 - 09.2021
Warehouse Associate
Major Artist Clothing
09.2019 - 12.2020
High School Diploma -
RFK Community School