Jasmine Mata
Castroville
Summary
Friendly and efficient with strong organizational skills, adept at managing office tasks and supporting team functions. Possesses solid understanding of administrative software and office procedures, including proficiency in Microsoft Office and data entry. Committed to optimizing workflows and contributing to smooth-running office environment. I am seeking a position where I can gain job growth and use my traits proficiently.
Overview
4
4
years of professional experience
Work History
Office Assistant II
Department Of Social Services Logistics
11.2024 - Current
- Quality check documents/applications and properly scan them into the database for the case worker to revise or verify
- Submit documentation/applications to the corresponding branch, department, or unit as another office assistant scans and sends the cover of the folder to the interoffice location
- Enter data through a confidential database at the logistics department for social services
- Creating files and scanning documents into the CALSAW system
- Answer phone lines via zoom and assist customers with proper information when they're requesting assistance from an eligibility specialist and providing directions to the Life Foundation
- Responsible for handling highly confidential information meanwhile conducting audits for various cases and verifying the information on the file is accurate with any edits if needed
- Sorting and organizing US Mail by Return to Sender, Business Reply Mail, and other Mail by date received
- Assisting with any assigned clerical functions as required
- Assisting with new temp hires and instructing them with proper basic training
- Handled incoming calls, screened inquiries, and directed calls to appropriate personnel
- Maintained confidential files and records with utmost discretion
- Performed general clerical tasks such as photocopying documents, filing paperwork, and scanning files
- Maintained an organized reception area ensuring it was clean at all times
- Distributed mail/packages internally while adhering to confidentiality guidelines when handling sensitive information
Sales Associate
Wellgreens
10.2023 - 09.2024
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
- Providing information on all deals, products, and handling transactions
Sales Associate
Outco
01.2023 - 09.2023
- Assemble merchandise in its displays by category and price
- We restock products when running low in all sections of the store
- Assist each customer with the proper knowledge on all products that we have available and find what best suits their needs
- Provide exceptional customer service so we increase the amount of loyal customers and remind them of our daily deals
- Periodically check the online orders and fulfill them as needed
- Place all transactions through the POS system
- Clean and sanitize the sales floor
- Answer phone calls and help customers place orders for curb side assistance
Brand Ambassador
Left Coast
12.2022 - 03.2023
- Driving and conducting patient appreciation days in specific locations and times
- Interact with customers as I present the brand and provide knowledge on the process and how it was made
- At each store I request a COG report on the sales made while conducting the Patient Appreciation Event
- Provide feedback from customers and workers to improve the experience of the product
Inventory Manager
IGS Solutions
02.2022 - 12.2022
- Daily tasks consisted of reviewing end of shift reports to be updated with any new changes and outstanding tasks
- Oversee variances, and discrepancies that we encounter while conducting front stock and back stock audits and provide investigational notes so the assistant manager or general manager can review the notes and make adjustments accurately and accordingly
- Log products that have been return/exchanged and defective with attached photos and proper information regarding the product status and have the manager verify the units as we add them to our medi-waste bin
- Collaborate with the general manager and brainstorm new ideas on how to create and improve the structures for the inventory department and how we can positively impact the entire store
- Revise all front stock & back stock audits and correct all variances as I investigate the findings that were provided on the notes then verify if the unit is in fact a true variance or false, once all audits are corrected with accurate quantities I then forward two weeks worth of audits to Eric who is in charge of all inventory departments in all stores
- Provide constructive criticism/feedback to my peers as this helps improve our team and culture; we help each other when it is needed and train those who are new to have insight on how we operate following the SOP's and compliancy guidelines
- Receive deliveries along with their manifest documents and sign both prints for the store and vendor
- Verify the box count that is stated on the manifest summary to confirm that the numbers are accurate
- Place all manifests on top of their respective cases and begin to address the delivery with a bulk transfer process
Inventory Associate
IGS Industries
08.2021 - 02.2022
- Assisted the Inventory Manager with shipments we receive, and collect manifests with the correct product count and items we should be receiving
- When working on the shipments we make sure that all the items are reflecting on system database (POS) before transferring from transit
- List discrepancies and add notes to the KDM tracker which includes the time and date we encountered the issue and if it was resolved
- If there is a variance in our manifest versus the physical count then we add that into the Variance log which includes the date, UID and Manifest number as well as the quantity that is stated on the manifest and what you actually physically counted in hand
- When going through the master boxes we attach the COAs and Metric tags to the correct Manifests that include those specific items
- Address any data entry for example adding items to the expire/defective log if anything is wrong with the product including returns that are defective
- Adjust products as an increase or decrease depending if the item is defective such as a (broken seal, package) or if we are sold out or have an extra item to sell
- When receiving new products we enter the quantity and UIDs with explicit information to the transfer log along with any items that will need replenishing in the front stock
- Conducting audits for the week is requested to count all product in front stock and back stock to ensure that all is accurate
- Organizing and rearranging is maintenance we initiate everyday for the displays in the sales floor and the inventory room
Education
High school or equivalent -
Pajaro Valley High School
Watsonville, CA06.2010
Skills
- Inventory Management
- Packaging
- Documentation
- Assembly
- Sales
- Microsoft Excel
- Manufacturing
- Quality Assurance
- Sterile Processing
- Computer skills
- Warehouse experience
- Customer Service
- Shipping & Receiving
- Operation
- Clerical Experience
- Detailing
- Bilingual
- Data Entry
- Barcode scanning
- Google Docs
- Documentation and reporting
- Typing
- Retail store operations
- Quality Control
- Mail sorting and distribution
- Networking
- Stocking
- Order picking
- Initiative and Self-motivation
- Organizing and categorizing
- Reliable and punctual
- Cash handling
- Staff training
- Resourceful
- Mail handling
- Excel Docs
- Inventory cycle counting
- Product tracking
- Professional and mature
- Audit coordination
- Product sales
- Sales strategies
- Store promotions
- Filing
- POS system operation
Timeline
Office Assistant II
Department Of Social Services Logistics
11.2024 - Current
Sales Associate
Wellgreens
10.2023 - 09.2024
Sales Associate
Outco
01.2023 - 09.2023
Brand Ambassador
Left Coast
12.2022 - 03.2023
Inventory Manager
IGS Solutions
02.2022 - 12.2022
Inventory Associate
IGS Industries
08.2021 - 02.2022
High school or equivalent -
Pajaro Valley High School
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