Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jasmine Mall

Ottawa,Canada

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

2
2
years of professional experience

Work History

Lead Supervisor

Fat Bastard Burrito
Ottawa, ON
12.2024 - Current
  • Supervise day-to-day operations to ensure quality service and efficient kitchen output.
  • Train and mentor staff, improving productivity, and reducing errors.
  • Maintain high customer satisfaction by resolving complaints promptly and professionally.
  • Coordinate shift scheduling and task delegation for 10+ team members.
  • Implemented cleanliness and safety protocols, reducing incidents
  • Increased team collaboration through daily briefings and open feedback sessions.

Sales Associate

Saks OFF 5TH
Ottawa, ON
02.2024 - 04.2025
  • Resolved customer concerns with empathy, boosting loyalty and return visits.
  • Provided tailored product recommendations through in-depth knowledge.
  • Contributed to sales growth by upselling based on customer needs.
  • Fostered a positive shopping experience with active listening and attentiveness.

Retail Associate

Reitmans
Hazeldean, Ottawa, ON
10.2024 - 12.2024
  • Assisted customers with styling and product selection, leading to increased store satisfaction scores.
  • Handled POS transactions, returns, and exchanges with efficiency and accuracy.
  • Maintained visual merchandising standards and replenished inventory as needed.
  • Worked collaboratively with team members to achieve daily sales goals.
  • Addressed customer inquiries and ensured an enjoyable and personalized shopping experience.

Team Member

Burger King
Kanata, ON
05.2023 - 10.2024
  • Delivered exceptional service during high-volume hours with efficiency.
  • Supported coworkers and management by maintaining a strong team-focused ethic.
  • Handled customer issues calmly and professionally to ensure satisfaction.
  • Adapted quickly to fast-paced kitchen operations while minimizing service delays.

Education

General Business Diploma -

Algonquin College of Applied Arts and Technology
Ottawa, ON

High School Diploma - Accountancy and Business

Shifaly International School
Ludhiana, Punjab, India

Diploma in Computer Applications -

Royal Computer & Coaching Institute
Ludhiana, Punjab, India

Skills

  • Cash Handling Expertise
  • Reliable and Responsible
  • Customer Engagement
  • Strong leadership and supervision
  • Ability to Work Under Pressure
  • Team Building & Training
  • Conflict Resolution
  • Positive Attitude
  • MS Word
  • Excel
  • Outlook

References

Available upon request.

Timeline

Lead Supervisor

Fat Bastard Burrito
12.2024 - Current

Retail Associate

Reitmans
10.2024 - 12.2024

Sales Associate

Saks OFF 5TH
02.2024 - 04.2025

Team Member

Burger King
05.2023 - 10.2024

General Business Diploma -

Algonquin College of Applied Arts and Technology

High School Diploma - Accountancy and Business

Shifaly International School

Diploma in Computer Applications -

Royal Computer & Coaching Institute

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Jasmine Mall