Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Lee

Vancouver,British Columbia

Summary

Personable and dedicated Customer Service with extensive experience in the Retail industry. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Channel Lead - Concierge

Aritzia
Vancouver, BC
04.2021 - Current
  • Trained, motivated and oversaw a team of 20-30 advisors delivering outstanding service to every customer.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Reduced process gaps by supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Visual Merchandising Lead

Oak and Fort
Vancouver, British Columbia
08.2016 - 09.2020
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Education

Some College (No Degree) - Global Makeup

Blanche Macdonald Centre
Vancouver, BC

Skills

  • Fluent in Cantonese and English
  • Trained on the POS system
  • Inventory Management

Timeline

Channel Lead - Concierge

Aritzia
04.2021 - Current

Visual Merchandising Lead

Oak and Fort
08.2016 - 09.2020

Some College (No Degree) - Global Makeup

Blanche Macdonald Centre

Similar Profiles

CREATE PROFILE
Jasmine Lee