Jasmine Lauer
Belle River,ON
Summary
A strong leader with the ability to handle multiple projects simultaneously with a high degree of accuracy. Brings 7 years of knowledge in adjudication and customer service skills in an insurance based business with knowledge in WSIB. Fluent in assessing and evaluating claims and cases to ensure effective management plans. Effective written and oral communication with clients and co-workers.
Overview
10
10
years of professional experience
Work History
Contact Center Agent
GreenShield
08.2022 - Current
- Resolves over 60+ customer issues per shift by researching and exploring answers, implementing solutions, problem solving and utilizing decision-making skills.
- Participates in focus groups ensuring processes and procedures are simplified to gain accuracy
- Applied strong computer knowledge by navigating multiple internal software's
- Professionally communicated to both plan members, providers, advisors/sale reps and union reps both orally and written.
- Strong attention to detail ensuring accurate information was given while ensuring confidential information was correctly verified and analyzed.
Claims Adjudicator
GreenShield
12.2015 - 08.2022
- Ensured service levels are met or exceeded while securing exceptional service and retaining client satisfaction
- Collaborated with team members and management to meet goals.
- Investigated over 80 insurance claims per shift to determine validity and coverage eligibility.
- Collaborated in projects to revise knowledge management information with updated practices and procedures
- Assessed medical claims for compliance with regulations and corrected discrepancies.
Medical Office Manager
Family Doctor
01.2014 - 12.2015
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed policies and procedures for effective practice management.
- Consulted with healthcare professionals on business decisions.
- Managed 2 employees with various personalities and from different cultures
Education
Diploma - Business Administration
St. Clair College of Applied Arts And Technology
Windsor, ON06.2015
Skills
- Customer service optimization
- Makes entitlement decisions based upon legislation
- Excellent verbal communication skills
- Prevents and resolves disputes
- Timely and appropriate completion of tasks
- Critical Thinking
Volunteer
GreenShield ERG
Advancing Women
Timeline
Contact Center Agent
GreenShield
08.2022 - Current
Claims Adjudicator
GreenShield
12.2015 - 08.2022
Medical Office Manager
Family Doctor
01.2014 - 12.2015
Diploma - Business Administration
St. Clair College of Applied Arts And Technology
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